Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Avid is hiring an Operations Administrator to join its Learning Services team!
The Avid Customer Operations Team’s charter is to drive operational efficiency and strategy to support the Global Customer Care, Customer Success, and Learning Services groups within the Avid Customer Team organization.
As the Operations Admin working with the Education Operations team, you will be a key contributor to the Avid Education Operations Team in processing the current operations and reviewing and recommending business process best practices.
The ideal candidate is detail oriented and is a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
ABOUT THE JOB
General administration support of the ALP Program and ACSR Program
Follow communication procedures, guidelines and policies
Identify and assess customers’ needs to achieve satisfaction
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Ensure compliance of partners before releasing related benefits.
Work with the Curriculum Development team to ensure new products are properly setup in the systems
Coordinate testing for new offerings to ensure system is functioning
Perform general administrative and operational support tasks, including ad hoc requests and process coordination.
Maintain and update P&L tracking files and operational reports.
Manage courseware fulfillment and distribution for training deliveries.
Create and maintain training courses in LearnUpon.
REQUIRED QUALIFICATIONS
1–2 years of experience supporting operations, administration, or customer support functions within a large technology or corporate organization
Bachelor’s degree or equivalent professional experience preferred
Experience working with CRM, LMS, and ERP systems preferred
Familiarity with platforms such as Salesforce, and learning management systems is an advantage
Exposure to operational workflows, data management, and order processing preferred
PREFERRED QUALIFICATIONS
Proven experience in customer support and administrative operations within a fast-paced environment
Strong verbal and written communication skills with professional stakeholder management abilities
Excellent customer handling skills and problem-resolution capabilities
Highly organized with the ability to multi-task, prioritize workload, and manage time effectively to meet monthly and quarterly deadlines
Advanced proficiency in Microsoft Office applications, particularly Excel, including data tracking, and analysis
Strong attention to detail with experience in data management, record accuracy, and maintaining process compliance
Basic knowledge of procurement processes, including purchase order handling, vendor coordination, and documentation requirements
Familiarity with order processing workflows, including registration, invoicing coordination, and operational follow-through
Ability to work collaboratively across multiple teams, functions, and global stakeholders within a geographically diverse organization
Self-motivated, adaptable, and proactive with strong analytical and problem-solving skills
Experience working in dynamic operational environments with the ability to manage competing priorities efficiently
Knowledge of any CRM and Salesforce is highly desirable
Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
ABOUT AVID
Avid makes technology and collaborative tools so creators can entertain, inform, educate, and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.
To learn how Avid powers greater creators or for more information, visit www.avid.com.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!