Director - WTS_REF84568J_2025162489_Salesforce (Service & Sales Cloud)

JOB PURPOSE AND ROLE:

The position is responsible for conceptualizing, designing and developing complex Salesforce solutions for large multi-tower implementation engagements. The person needs to be a specialist in Salesforce Service Cloud and Sales Cloud with good exposure to latest offerings like AgentForce and Industry Clouds

Job Description:

• Participate in analysis, architecture, design, and development of Salesforce based applications and productized solutions
• Provide team leadership and technical leadership to development / scrum teams
• Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team
• Develop and maintain custom Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, and other relevant technologies.
• Design and implement data models, security settings, and user interfaces within Salesforce.
• Deploy and manage Salesforce applications using change sets, Salesforce DX, or other deployment tools. Troubleshoot and resolve technical issues related to Salesforce applications.
• Collaborate with stakeholders to gather and document functional and technical requirements. Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.
• Create and maintain technical documentation, including design documents, user manuals, and release notes. Provide technical support and training to stakeholders.
• Maintain proficiency by keeping up to date with Salesforce releases and new technologies.

Minimum Qualification:

• Over 17+ years in designing, developing and implementing software solutions
• At least 10 years of experience in Implementing Salesforce solutions

• Bachelor’s / Master’s Degree in Engineering / Information Technology
• Salesforce Certified Platform Developer I or II

Technical Skills

• Knowledge of Salesforce architecture and best practices
• Salesforce Application Technologies: Proficiency in Apex, LWC, SOSL, SOQL
• Salesforce Agentforce: Experience developing Agentforce packages (preferred, Einstein acceptable)
• Salesforce Clouds: Familiarity with building applications that support multiple clouds, including Sales Cloud, Service Cloud and Data Cloud
• Salesforce Data Model and Security Model: Strong understanding of the Salesforce data model and security model
• Integrations: Experience integrating Salesforce applications with REST APIs
• Deployment: Experience with Salesforce DX and proficiency in integrating DX into a deployment pipeline
• Web Development: Familiarity with JavaScript, HTML, and CSS
• Federated Identity: Familiarity with using SAML and/or OIDC integrations
• Good leadership skills and the ability to lead a team of software engineers technically
• Experience working in Agile Scrum teams

 

Other Skills

• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team
• Strong attention to detail and a commitment to quality.
• History of collaborating across teams to achieve end-to-end results.
• Clear and effective communication skills, both verbal and written, especially when dealing with distributed teams.
• Ability to manage time effectively, make progress on multiple tasks, and meet project deadlines.
• Work Mode: 5 days (Hybrid)