Payments Analyst

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

The Payments Analyst is responsible for the workflow of the Telecommunications section, which oversees the operation of the wire-room portion of the SAMH system. The emphasis is geared towards maintaining a high level of service quality along with ensuring sound and safe business practices and satisfactorily fulfills their daily customer and/or process requirements (Day starts at 9:00 AM and ends at 7:00 PM). In this capacity, the incumbent is expected to demonstrate the required skills to effectively prioritize work. The incumbent also provides technical support to other departments and branches. Identify and resolve productivity, efficiency, and quality issues that hinder operations.

Experience

• Fundamental understanding of payments formatting, including SWIFT, CHIPS, Fed wire, foreign currency principles.
• Able to utilize internal & external resources required for the timely resolution of assigned cases.
• Maintain thorough and accurate records, facilitating management review.
• Good oral and written communications skills;
• Strong practical understanding of payment systems (preferably SAMH).
• 3 to 5 years’ experience in Telecommunications, testing and SWIFT message processing.

Workflow Management

• Provide cross-training as necessary to the Wireroom staff to ensure that proper coverage is available

• Rout incoming messages electronically to user departments and branches, ensuring messages are received within prescribed timeframe.
• Copy and paste incoming messages and distribute to intended areas via email
• Review and resolve undelivered/rejected (General Exception outgoing) messages
• Maintain and resolve any pending items (3rd party test, garbled messages, etc.)
• Copy and paste outgoing messages and distribute to intended areas via email

Customer Support

• Secondary contact person for other departments and branches with queries related to message processing issues, which include but are not limited to: (a) Message formatting, (b) Swift     messages inquiries, (c) Currency codes
• Distribution of SWIFT broadcast messages
• Retrieval, Distribution, filing and sending out MT 199 of authorized signatures

Quality Control

• Request to Tokyo establishment of SWIFT Relationship Management Agreement’s (RMA).
• Support Head Office initiative in the cleanup of the dormant RMAs. Advise PDA of all cancelled RMAs monthly 

Secondary Reporting (if manager absent)

• Review daily checklist report completed prior to submitted to management for review
• Prepare monthly reports within prescribed time frame

Message Processing

• Prepare and type (COME) outgoing messages for dispatch in the SAMH system on behalf of other departments as well as the Wireroom.
• Verify outgoing messages (COMV) awaiting release

Manual Fax Payment Applications

• Log in all incoming fax US dollar payment applications on fax log and Faxwire ensuring all information provided is accurate.
• Ensure proper set-up of fax log every month.   

Risk Control

• Ensure proper and timely escalation on reportable incidence is understood by staff and carried out consistently.

Education

• High School, (College preferred) and technical training in telecommunications.

The typical base pay range for this role is between $61K - $77K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.