Finance Operations

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As a Finance Operations, you’ll play a key role in managing the complete order-to-cash cycle. This role ensures accurate and timely processing of signed quotes into the billing system, delivers outstanding customer service on billing-related inquiries, and drives proactive follow-up on open receivables to maintain healthy cash flow.

Responsibilities:

• Billing & Quote processing:

  • Review and process signed quotes accurately and timely in the billing software.

  • Coordinate with the Sales team to resolve discrepancies or missing information before invoicing.

  • Maintain well-organized records of processed quotes, invoices, and supporting documentation.

• Customer Billing Support:

  • Serve as the primary point of contact for customer inquiries related to invoices, billing discrepancies, and payment terms, responding promptly and professionally via email or other communication channels (Slack, Teams, Intercom, etc.).

  • Investigate and resolve billing disputes by coordinating with internal stakeholders, including Sales, Operations, and Finance.

• Collections & receivables management:

  • Reconcile incoming payments and monitor the AR aging report, proactively following up on overdue accounts with a structured collections cadence to minimize DSO

  • Escalate high-risk accounts as needed and manage doubtful debtors, including provisions and write-offs

  • Prepare and distribute regular AR status reports to management, highlighting aging balances and collection progress

• Support ad hoc projects and analyses, and collaborate with the Finance department to automate operational finance flows.