Case Manager, Medical
Job Description
Here at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community. Please note that individual total compensation for this position will be determined at the Company's sole discretion and the wage range for this role considers a wide range of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SNAHC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $25.00/HR-$27.00/HR.
Position Summary:
The Medical Case Manager (CMC) provides comprehensive case management and care coordination for patients with complex physical, behavioral, dental, and social needs. While primarily managing an assigned panel, the support provided extends to all patients as necessary. The CMC is responsible for referrals, client interviews, data collection, confidential record-keeping, client recruitment, and assisting with establishing care at SNAHC. This role involves close collaboration with program stakeholders, healthcare providers, healthcare payors, social services agencies, and other community-based organizations to ensure seamless coordination of services and patient support. Role may need to float to other locations depending on business needs.
Essential Functions:
- Coordinate referrals to appropriate programs based on eligibility criteria, patient needs, and provider assignment.
- Assists with durable medical equipment (DME) referrals for the medical department.
- Ensures productivity goals are met weekly.
- Assesses patients’ health status, regional resource utilization, and barriers to care to develop individualized care plans with short- and long-term goals.
- Maintains ongoing and effective engagement with assigned patients through in-person meetings, text/telephone communication, and community outreach.
- Provides in-person support to patients in waiting rooms and during appointments
- Ensure all patients have accurate and up-to-date shared care plans.
- Connects clients to a variety of services and resources to address their comprehensive needs.
- Participate in medical team huddles to enhance communication between the care team, partner outreach, and housing agencies.
- Maintains clear and timely documentation of all patient interactions, care plans, and outcomes in accordance with program requirements.
- Participates in care coordination meetings with dental and behavioral health departments for internal case conferences.
- Track patient panels in the electronic Population Health Management System (i.e., i2i).
- Collaborate with patients to follow organizational guidelines through non-judgmental and caring interactions.
- Support quality improvement initiatives in accordance with the organization's mission and strategic goals, federal and state laws and regulations, and accreditation standards.
- Comply with all state and federal laws and regulations, including HIPAA, sexual harassment, scope of practice, OSHA, etc.
- May be required to travel between sites for coverage and/or meetings.
- Other duties as assigned.
Skills and Abilities
- Excellent computer skills, preferably with Windows, including Microsoft Office Suite
- Excellent telephone and communication skills
- Must possess excellent organizational, writing, and verbal skills.
- Ability to work independently, set priorities, and work well under pressure.
- Ability to maintain a high degree of confidentiality
- Ability to demonstrate superior professionalism when dealing with patients, subordinates, colleagues,
- community members and vendors.
- Ability to collaborate and convene across sectors and organizational levels.
Competencies:
- Communication and Relationships
- Initiative
- Planning and Organizing
- Safety
- Teamwork
- Program Specific Workflows
Minimum Qualifications:
- Two years or more in a Health, Social Services, or related field
- Experience working in an Electronic Health Record (EHR) environment.
- Experience and knowledge of the culture and environmental issues significant to homeless individuals, low-income families, mental health patients, and individuals involved in the criminal justice system.
- Experience with interventions such as motivational interviewing, de-escalation, harm reduction, and trauma-informed care in a diverse clinical setting.
Preferred Qualifications:
- Bachelor’s Degree or equivalent work experience in a Health, Social Services, or related field.
- Knowledge, understanding, and use of Electronic Health/Administrative Records, Resource Patient Management Systems NextGen.
- Experience in an FQHC setting
- Knowledge of and experience with Social Determinants of Health
- Knowledge of traditional, cultural, and spiritual practices of the diverse AI/AN community, as well as the ability to work with other racially, culturally, ethnically, and financially diverse populations.
- Bilingual
Please Note: This position may be grant funded. Continued employment is contingent upon renewed or additional funding and may be discontinued at the close of the grant cycle. Grant funding for any position does not impart any contractual right, either expressed or implied, to remain in Sacramento Native American Health Center, Inc.’s employment for a specific period of time. Grant funding does not affect the Sacramento Native American Health Center, Inc.’s status as an “at will” employer.