Manager, IT

Here at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community. Please note that individual total compensation for this position will be determined at the Company's sole discretion and the wage range for this role considers a wide range of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SNAHC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $104,652.00-$141,588.00. 


Position Summary:
The Information Technology Manager (MIT), reporting directly to the Chief Information Officer, is responsible for the effective provisioning, installation/ configuration, operation, and support of all desktop and systems hardware, shared and printers, systems software and their related local and cloud-based infrastructure components. They ensure that systems hardware, computer operating systems and application software are available and secure, enabling system users to offer high quality patient care and complete their required functions. They will be responsible for supervising the staffing, tasking, leadership, and performance management of Information Systems Specialists. Will be required to float to other locations depending on business needs. 

Essential Functions:

• Completes upgrades, installations, repairs and diagnostics for servers and related hardware & software.
• Applies Operating System patches and upgrades on a regular basis, upgrade administrative tools and utilities and ensure all virus protection tools (server, end-point, definition files, licensing, etc.) are up-to-date and enforced.
• Develops and maintains installation and configuration procedures.
• Installs, configures and maintains new services as necessary.
• Reviews Information Systems Technician’s job descriptions to ensure they are complete and comprehensive.
• Ensures alignment between staff job descriptions and their job performance reviews.
• Monitors staff performance relative to assignments and initiates corrective action plans when/where necessary.
• Mentors and challenges the staff to learn new skills and thereby increase their value to the organization as part of an upwardly mobile path of career advancement.
• Ensures adequate cross training of staff members as well as schedule coverage during all active clinic hours to ensure timely and competent technical support.
• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, system and key processes, reviewing system and application logs, and verifying completion and integrity of scheduled jobs such as data backups.
• Ensures all required file systems and system data are successfully backed up to the appropriate media, and media is recycled and set off site (or via cloud operations) as necessary.
• Performs regular security monitoring to identify any possible intrusions.
• Works with Information System Technicians, Clinical Applications Coordinator and Human Resources to maintain all Identity Management tasks.
• Provides Tier II/other support per request from Information Services Department.
• Repairs and recovers hardware or software failures. Coordinate and communicate with impacted constituencies.
• Updates and maintains documentation for all duties, systems and processes related to this position.
• Performs ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, Memory and disk partitions as required.
• Demonstrates effective and accurate knowledge and practical use of IP computer networks, server technology (physical and logical), storage solutions, cloud operations including Business Continuity and Disaster Recovery, network and application end user support, and deploying and maintaining standalone computer systems.
• Creates a positive environment for reporting application and/or system deficiencies and suggestions for system improvements and enhanced functionality.
• Attends approved trainings and workshops in order to stay abreast of emerging and other relevant technologies.
• Provides Executive team with equipment and service bids in a timely manner.
• With the support of the Safety Officer, responsible for ensuring the physical site is safe according to regulatory requirements (e.g. Cal OSHA); identifying and coordinating the correction of hazards; and training department staff on required elements.
• Ensures direct reports’ adherence to department and agency policies, procedures and protocols, including HIPAA compliance and maintenance of confidentiality.
• Performs management duties including recruiting, onboarding, timekeeping, performance evaluations, coaching and progressive discipline as needed, using SNAHC prescribed best practices.
• Actively participates in and guides internal quality improvement teams. Works with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.
• At all times demonstrated cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
• Complies with all state and federal laws and regulations, as they pertain to position including; HIPAA, sexual harassment, Scope of Practice, OSHA etc.
• Other duties as assigned

 

Please Note: This position may be grant funded. Continued employment is contingent upon renewed or additional funding and may be discontinued at the close of the grant cycle. Grant funding for any position does not impart any contractual right, either expressed or implied, to remain in Sacramento Native American Health Center, Inc.’s employment for a specific period of time. Grant funding does not affect the Sacramento Native American Health Center, Inc.’s status as an “at will” employer.

Skills and Abilities:

• Ability to communicate technical information effectively, both orally and in writing.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Excellent verbal and written communication skills along with excellent interpersonal skills.
• Ability to establish and maintain effective working relationships.
• Ability to organize, set priorities, and work independently.
• Ability to provide exceptional documentation on processes and infrastructure.
• Be able to foresee and address potential problematic situations.

Competencies:

• Communication and Relationships
• Initiative
• Planning and Organizing
• Safety
• Teamwork
• Staff Supervision and Development
• Clinical and Operational Issue Response

Minimum Qualifications:

• At least 5+ years of system administration experience combined.
• 2+ years’ experience of managing technical teams.
• Must be able to work well under pressure, meet multiple and sometimes competing deadlines.

Preferred Qualifications:

• Experience working in a non-profit federally funded health center
• Microsoft Certified System Engineer (MCSE) Certification
• CCNA or equivalent certification.
• A.S. or B.S. degree in related field.
• NextGen Experience