What are the Key Deliverables in this role?

Financial Outcomes

• Handling of team members of minimum 10
• Oversee daily, weekly, and monthly reconciliation of customer orders against inventory logs, shipping manifests, and payment gateway/bank settlements.
• Dispute Management: Investigate and resolve payment discrepancies, short payments, excess deductions, refunds, and chargebacks that resulted out of Order processing and billing with relevant e-commerce platforms or payment providers.
• Ledger Accuracy: Ensure reconciliation discrepancies are documented, analyzed for root causes, and successfully corrected in the ERP/accounting ledger
• Understanding of delivery issues, investigation of proof of delivery ( POD)
• Investigating of Mismatch in pricing PO V/s SAP, SO creation
• master errors
• Knowledge of order types, shipping conditions, incoterms (if international), and cut-off adherence

Customer Service

• Daily Coordination with CFAs on credit notes/ invalid POD’s or other delivery cases
• Strong understanding of Order-to-Cash (O2C) lifecycle
• Hands-on experience in Sales Order Management for GT/MT/eCommerce/B2B (as applicable) or in FMCG Industry
• Managing of overseeing order Creation, updating, and sales orders, quotes, and service orders in SAP HANA
• Ability to manage team order exceptions: pricing mismatches, stock allocation issues, delivery blocks, credit holds, customer

Internal Processes

• Proficiency in SAP HANA - ERP order processing
• SAP examples: delivery/PGI coordination, billing interface awareness
• knowledge of MS Excel (pivot, lookups, data validation; ability to manage trackers)
• Experience with ticketing/workflow tools for order exceptions and tracking
• Familiarity with reports/dashboards

Innovation and Learning

• Drive efficiency benefits in line with GCC Targets

What are the Critical success factors for the Role?

• Bachelor/master’s degree in commerce / MBA
• 10-12 years relevant experience
• Understanding of Order management process and Reconciliation/Dispute management
• Excellent communication, interpersonal, negotiation, and presentation skills.
• Ability to handle team and work Independently when required
• Working knowledge in SAP.
• Proficiency in MS Office Mandatory Language Requirements (spoken), if any:

What are the Desirable success factors for the Role?

• Knowledge of S4 Hana
• Strong Thinking and analytical ability