Sr. Director, Human Resources Business Partner and L&D

OverviewWe are seeking a strategic, hands-on HRBP and Learning & Development leader to support an evolving sales organization. The Sr. Director, HRBP and L&D contributes to company performance by partnering with Sales and Operations leaders to align talent, organizational design, and capability building to achieve key business objectives. This role blends core HRBP responsibilities, including performance and compensation consultation, employee relations, policy interpretation, engagement, talent management, and workforce planning, with end-to-end L&D ownership for sales, sales leadership, and operations development. The successful candidate will build scalable programs that accelerate ramp time, cultivate a strong sales culture, strengthen manager effectiveness, and reinforce a collaborative, high-performance environment with a focus on exceptional employee experience. Key Responsibilities Strategic HR Business PartnershipServe as a trusted advisor to Sales and Operations leaders, providing both day-to-day coaching and strategic counsel across performance management, compensation, employee relations, engagement, workforce planning, and organizational design.Partner with leadership to assess capability gaps (role clarity, skills, behaviors, and process adherence) and translate business needs into actionable people strategies and learning roadmaps.Ensure consistent and rigorous execution of performance management practices, including goal setting, calibration, feedback cycles, and development planning.Lead talent reviews, succession planning, and development planning to drive retention, internal mobility, and bench strength for critical roles.Lead and/or support annual HR cycle deliverables, including performance cycles, talent reviews, and compensation planning (merit and bonus). Learning & Development / Sales EnablementDesign and deliver scalable Sales and Operations onboarding and ramp programs (new hire, upskilling, and role transitions) in partnership with functional subject matter experts.Build leader and manager development experiences (coaching, feedback, performance conversations) to strengthen frontline leadership and reduce regrettable attrition.Create and continuously improve learning content and experiences, including facilitation, workshops, playbooks, manager toolkits, and self-service resources.Leverage AI capabilities to accelerate and enhance the creation of L&D content (e.g., sales playbooks, role-based learning paths, call coaching scripts, and microlearnings).Support development across product, process, skills, and leadership behaviors aligned to business priorities. Change Leadership & TransformationAct as a change leader within an evolving sales organization, supporting shifts in segments, territories, compensation plans, and operating rhythms.Ensure leaders are equipped with communication strategies, tools, and collateral needed to successfully drive adoption and sustain change. Data, Insights & Program EffectivenessUse data and insights (attrition, engagement, ramp time, quota attainment, internal mobility, and performance outcomes) to diagnose issues, prioritize investments, and measure program impact.Establish accountability and define success metrics for programs, including adoption, proficiency, behavior change, and business results. QualificationsWe want to set you up for success. Candidates should bring experience in the following areas: Strong foundation in HR principles and practices, including employment law, compliance, employee relations, and performance management.Demonstrated experience supporting Sales and/or Operations functions, with strong business acumen and ability to influence at all levels.Exceptional communication, facilitation, and stakeholder management skills, with the ability to translate complex topics into clear, actionable guidance.Proven ability to coach executives, people leaders, and employees through complex and sensitive situations, balancing empathy, compliance, and business outcomes.Demonstrated Learning & Development experience, including needs assessment, program design, facilitation, and evaluation.Experience building or scaling onboarding and sales readiness programs and partnering effectively with cross-functional stakeholders and subject matter experts.Strong analytical mindset with comfort using people and business data to diagnose issues, prioritize actions, and communicate impact.Ability to operate effectively in a fast-paced, regulated environment with strong program and project management skills.Demonstrated ability to identify root causes and deliver practical, effective solutions to business and people challenges.Proficiency with Office 365 and experience leveraging HRIS, reporting tools, and learning platforms to scale programs and measure outcomes.Excellent organizational skills with the ability to manage competing priorities and deliver high-quality results under time constraints. Education & ExperienceBachelor’s degree in Human Resources, Organizational Development, Business, Education, or related field (Master’s preferred).10+ years of progressive HR experience with significant HRBP scope.3+ years of L&D, enablement, and/or organizational development experience (or a blended role combining both). Preferred QualificationsMulti-site client support experience.Experience supporting sales teams in high-growth or transformation environments.Mortgage servicing, financial services, and/or real estate industry experience.PHR/SPHR or SHRM-CP/SHRM-SCP certification.