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Job Description
- Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance and managing timelines, milestones, migration goal and business transformation strategies.
- Advocate for customer needs to overcome adoption blockers and drive new feature development, leading across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with key technical stakeholders (i.e., C-Suite and IT team) to understand a customer’s business and develop strategic road maps, leading quarterly business reviews and executive sessions to better understand technical needs.
- Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineering (SRE) to ensure customer success during critical moments, and working with customers and Support to guide issues and escalations to resolution.
- Build best practices and assets based on learnings from customer engagements to help support initiatives to expand through partners.