Overview

The Alpental Snow Sports Manager is responsible for building and sustaining the culture, community, and daily operations of the Snow Sports School at Alpental. This role provides strong, inspiring leadership with a deep commitment to honoring what makes Alpental unique — fostering an environment where guests, families, and instructors feel a genuine sense of belonging from their very first lesson to their most advanced season.

Come work and play at Seattle’s home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is lots to do all year long.

Responsibilities

Job duties may include, but are not limited to:

People Leadership & Team Development | Develop · Serve · Long-Term

• Build genuine connections with staff that foster a sense of community and belonging, cultivating an environment at Alpental that people are proud to be a part of and motivated to return to season after season.

• Assess seasonal staffing needs across all programs and demographics, developing a staffing plan that ensures Alpental has the right people in the right roles to deliver its full range of programming.

• Lead all phases of the employment lifecycle — recruitment, hiring, onboarding, and end-of-season evaluations and separation — doing this with care, consistency, and professionalism.

Operations, Scheduling & Financial Performance | Excellence · Long-Term

• Maintain accurate schedules and staff accountability across all programs and lessons, ensuring optimal instructor headcount and coverage at all times. Adjust resources based on demand, product type, time, and location to meet the needs of every guest on every operating day.

• Partner with Guest Services to ensure the Alpental sales point is staffed by a confident, well-trained team capable of addressing every guest need — from lesson bookings and ticketing to reservations and service recovery.

• Work collaboratively with base area managers across all Summit locations to coordinate shared staff, communicate staffing needs transparently, and flex resources effectively — ensuring every base area is supported at the right level of business volume throughout the season.

Guest Experience & Program Growth | Serve · Excellence · Long-Term

• Work with the leadership team on an annual basis to assess guest trends and instructor capabilities, using those insights to evaluate, shape, and advise future programming across all lines of business at Alpental.

• Collaborate with the Director and Business Manager to assess the specific needs of the Alpental base area, ensuring programming decisions are informed, strategic, and aligned with both guest demand and organizational goals.

• Ensure all products and programs are structured to deliver exceptional guest experience, managing organized lineups, thoughtful class splits, and the consistent weekly cadence of seasonal programs so that every guest — from their first visit to their twentieth — has a seamless and memorable time on the snow.

Director Partnership & Strategic Support | Long-Term · Excellence · Attitude

• Serve as a key operational partner to the Director, providing regular updates on Alpental’s performance, staffing, programming, and guest experience so the Director has the information needed to make informed decisions at the department level.

• Collaborate with the Director on the development and delivery of programming that aligns with company goals and creates genuine value for both guests and staff.

Qualifications

What we are looking for:

Strong working knowledge of the Summit Snow Sports School or a comparable program of similar size and scope.
PSIA/AASI Level 2 Certification and Youth Specialist credentials preferred.
Proven ability to work independently with minimal supervision while maintaining high performance standards.
Adaptable and resilient, with the ability to evolve with changing priorities and operational demands.
Skilled at managing tight deadlines and high-pressure situations while maintaining a professional demeanor.

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Join our team and enjoy The Summit Experience!

Wage and Benefit Info:

The wage range for this positions is: from $30.00 - $37.00/hr

This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).

All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

All Team Members may participate in our Ally Heath benefit. It gives fast and easy access to Telemedicine and Mental Health appointments. It covers all family members and there are no copays or deductibles. It is a $4 deduction each week.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.