Executive Manager, Mainland China IT Operations and Service Delivery

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division 

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.
Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences. We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Job

Reporting to the Head of Mainland China IT, the Executive Manager, Mainland China IT Operations and Service Delivery is responsible for the end-to-end IT infrastructure operations and service management for Mainland China. This role is accountable for ensuring high availability, performance, and reliability of enterprise IT services across China, aligning with the Club’s IT infrastructure strategy, operational standards, and policies.

The Executive Manager, Mainland China IT Operations and Service Delivery will lead a unified, location-agnostic, pan-China IT operations team, ensuring seamless IT service delivery and operational excellence through key functional areas:

• Business Relationship Management - acting as the primary IT service face-to local business units managing requirements, escalations and compliance to local regulations.
• Operations and Service Management – Oversee IT service quality and operational performance. Ensure adherence to SLA commitments and continuously improve service reliability and efficiency.
• Field Services – Lead the on-ground IT support teams, ensuring effective end-user support, local network management, server and storage support, and server room operations. Align closely with central IT teams in Hong Kong to maintain unified service standards and minimize business disruptions.
• Project & Change Management – Oversee the planning, execution, and governance of IT infrastructure projects and change requests in China, ensuring timely delivery and strategic alignment.
• Cloud Operations – Oversee operations of Public cloud infrastructure to ensure stable system operations align to central IT cloud teams providing unified platform services.

About You

• University degree Computer Science or related discipline.  Masters degree preferred
• Possess more than 20 Years of experience in IT infrastructure operations, service management, and performance monitoring within a large enterprise environment.
• Proven track record in leading IT service delivery, operations management, and field services across multiple locations.
• Experience in managing IT infrastructure projects, including planning, execution, and governance.
• Hands-on experience with IT service management frameworks (e.g., ITIL, COBIT) and best practices for incident, problem, and change management.
• Experience working with multinational teams and driving IT operations in a geographically dispersed environment.
• Strong knowledge of enterprise IT infrastructure, including networking, servers, storage, cloud computing, and cybersecurity.
• Familiarity with China-specific regulatory requirements, particularly in areas related to data privacy, cybersecurity, and compliance.
• Experience in vendor and service provider management, with a strong understanding of outsourcing models, SLAs, and contract negotiations.
• Experienced in business planning, budgeting and financial forecasting for IT organisations.
• Fluency in the written and spoken English and Mandarin
• Deep expertise in IT infrastructure technologies
• Strong understanding of IT service management (ITSM) frameworks.
• Proficiency in IT operations automation and monitoring tools, such as Splunk, ServiceNow, and SolarWinds.

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [email protected].

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.