Associate - Installers Coordinator, Lagos (Nigeria)

Department: Operations

Employment Type: Fixed Term Contract

Location: Nigeria

Description

What you would be expected to do

•  Recruit, onboard, and certify in-house and 3rd party installers across your region
• Maintain engaged roster of certified installers per state/LGA with coverage maps
•  Run background checks, validate tools, and issue company ID/certification cards
• Manage installer contracts, rate cards, and SLA compliance

• Receive installation requests from Sales/CRM daily; prioritize by customer type, SLA, and geography
• Assign jobs to installers based on skill level, location, and workload — minimize travel time/cost
• Use dispatch app/WhatsApp group to confirm job acceptance within 2 hours
• Track job status: Assigned → En route → On-site → Completed → Customer sign-off
• Escalate delays to Sales + Customer Care before customer complains

• Enforce company installation SOP: cable sizing, earthing, battery racking, labelling, neatness
•  Conduct random site audits: 10% of jobs per installer monthly. Use photo/video checklist
• Fail/retrain installers with >2% callback rate. Maintain “blacklist” for repeat offenders
•  Sign off commissioning reports before jobs are closed in system
• Ensure COC/compliance docs are filled for warranty validity

• Run monthly refresher training with Technical Trainer: new inverter models, common faults, safety
• Certify dealer technicians to handle basic installs and reduce reliance on your team
• Update installers on firmware changes, app setup, and monitoring platform onboarding
• Maintain skills matrix: who can do 1kVA vs 20kVA 3-phase vs C&I systems

• Be the “single throat to choke” for Sales when customers ask “when will my installer come?”
•  Manage customer expectations: communicate delays, reschedule, handle site-not-ready issues
•  Debrief Sales on site Obstacles: roof too weak, load higher than quoted, customer bought wrong cables
•  Assist Sales with pre-sales site assessments for complex/C&I deals

•  Coordinate with Warehouse to ensure installer kits: cables, lugs, breakers, conduit go out with jobs
• Track tool calibration, safety gear PPE compliance, and vehicle readiness for in-house team
• Reconcile materials used vs BOM per job. Flag wastage/pilferage

• Own KPIs: Installation TAT, First-Time-Right Rate, Callback %, Customer CSAT on installation.
• Submit weekly dashboard: jobs done, pending, average TAT by state, top installer performers.
• Examine callbacks: feed top 3 failure modes to Training + Product teams
• Optimize routing to cut installer fuel cost and improve jobs/day

You might be a strong candidate if you

• 3+ years in field operations, installation coordination, or technical supervision 
• Technical background: BSC/HND/B.Eng. Electrical, or City & Guilds. Basic knowledge of AC/DC power and AC SPD and DC SPD on a solar inverter 
•  Experience managing technicians/artisans — you’ve told someone to redo ugly conduit before 
•  Used to high-volume ops: 20+ jobs/day across multiple teams 
• Good admin: Excel/Google Sheets, WhatsApp Business, basic CRM/dispatch tools 
• Valid driver’s license + comfortable on site: roofs, ceiling.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.