Manager, Luxury Services

Primary Job Duties: Includes but is not limited to:

• Manage the daily operation for the Luxury Services department, ensuring seamlessness in stay regarding high-profile casino and VIP guests.
• Oversees the FB operations of In Room Dining, In-Villa meal services, as well as overall FB operations of the Baccarat space, wine and liquor selection, and inventory control.
• Assists with planning and execution of private functions within the Villas, Presidential and Palace suites to include menu selections, pricing and staffing of the event.
• Partners with the culinary team on the development and implementation of offerings, menu presentations and menu education of the Butlers.
• Aid with Butler assignments, scheduling, and FTE management (Time-off requests, EOs, and EDOs).
• Email Hosts and Admins for amenity, food, and beverage approvals during the pre-arrival and stay dates.
• Ensure all Floral, IRD, and Host amenities are set up in suite prior to guest arrivals and in accordance to the guest profile.
• Consolidate guest information from the daily shift pass-down, input on guest profile(s), review for accuracy updates, and protect the confidentiality of guest preference profiles within the Department.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Working knowledge of Point-of-Sale systems, Property Management systems and Casino Player Tracking systems.
• Experience managing a workforce of at least thirty employees.
• Strong decision-making skills while managing multiple priorities.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Trained in Forbes Travel Guide standards.
• Experience working in a call center, concierge, fine dining restaurant, front desk, and/or VIP Lounge.
• At least three years of directly related operational management experience at a similar leadership level.
• At least two years’ experience in Food and Beverage in a related field.
• Working knowledge and experience with OPERA. Working knowledge of HotSOS.
• Working knowledge of Konami Synkros, Symphony, and/or Cisco
• Bachelor’s degree in a related field.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum five years experience within Hotel Operations or a directly related operational area/field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
• Nevada Gaming Registration
• Alcohol Awareness Card
• Food Handling Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.