Senior Technical Specialist [NAC] [After-Sales Diagnostics]

About MBRDI

Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.

Job Responsibilities

· Coordinate and manage the operations of the technical support team at the Network Assistance Center

· As an automotive technical specialist with solid diagnostic knowledge, your responsibilities will include:

· Utilizing your automotive technical knowledge to provide specialized guidance and support to the Mercedes-Benz network, using the latest digital tools available from the brand.

· Collaborating with cross-functional teams on various technical topics across the full range of Mercedes-Benz passenger vehicles to identify solutions and provide answers.

· Staying up-to-date with the latest trends and advancements in the automotive industry, continuously enhancing your skills through training and development initiatives.

· Support & resolve Mercedes-Benz Workshops with any technical issues

· Working in a global team to deliver diagnostic content in time, with the defined quality

• Effective communication and co-ordination with Various Stake Holders.

Skills Required

· English language proficiency – excellent written and strong verbal communication skills

· Degree in Automotive Engineering or a Certification in Automotive Diagnostic.

· Experience as a workshop specialist or in automotive development is an added value.

· Knowledge of automotive technology Mercedes-Benz Systems.

· Knowledge or experience in diagnostic methodologies.

· Independent working experience with electronically controlled vehicle systems.

· Good Understating of Gasoline, Diesel engine and automatic transmission & its subsystems

· Good understanding of diagnostic tester and diagnostic tools.

· Customer oriented thinking.

· Good analytical skills for analyzing the field issues related to vehicle & diagnostic tester content

· Basic Knowledge of CAN and UDS protocol is an added advantage

· Team player.

· Motivation to learn other languages is an added value

Experience

· Hands-on experience in diagnostics & troubleshooting of automotive electronic vehicle systems

· Experience on Aftersales diagnostic

· Experience in dealing with the different stake holders and work under challenging environment

Why Join Us?

· Be part of a purpose-driven organization that is shaping the future of mobility.

· Work on cutting-edge technologies and global projects.

· Thrive in a collaborative, diverse, and inclusive environment.

· Access world-class infrastructure and continuous learning opportunities.

Equal Opportunity Statement

· At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.