Triage and Review Coordinator

Who we are

The NSW Early Learning Commission (Commission), established as the independent regulator for early childhood education and care (ECEC) in New South Wales on 1 December 2025, is responsible for regulating more than 6,000 ECEC services across the state.

Our role is to ensure services meet high standards of safety, quality, and compliance through ongoing assessment, monitoring and enforcement.

The Commission places children at the centre of all decision-making, working to ensure they are safe, respected, and supported to thrive in high-quality early learning environments that promote their development, wellbeing, and lifelong learning. It also drives continuous improvement across the sector through evidence-informed regulation and reform to strengthen community confidence in ECEC services.

The Commission respects and values Aboriginal and Torres Strait Islander peoples as the First Peoples of Australia.

• Temporary Full-Time until 30 June 2029
• Located in Parramatta with flexible working arrangements available
• Salary ranges from $129,464 to $142,665 p.a. plus superannuation and annual leave loading

About the role

As the Triage and Review Coordinator, you will play a critical role leading a team to support the quality and safety of early childhood education and care (ECEC) services across NSW, by ensuring complaints and incidents are effectively assessed, prioritised and managed in accordance with regulatory standards.

Your responsibilities include:

• Monitoring workflow allocations and investigation progress to ensure timely and effective case management
• Coordinate stakeholder communications and provide updates on complaints and incidents progress and outcome
• Drive improvements of triage processes and methodologies to strengthen regulatory responsiveness
• Escalate high-risk and sensitive matters to support timely intervention and risk mitigation
• Analyse complaint and incident trends to identify emerging risk and to inform regulatory compliance

For further information please click here to view the role description

About you

You bring people leadership experience, coupled with a strong understanding of risk-based regulatory decision-making. You are confident at managing complex and sensitive matters, recognising that your decisions can have a significant impact on the safety and wellbeing of children and quality of ECEC services.

You will demonstrate:

• Experience working in a risk-based regulatory environment, early childhood education and care sector is highly desirable
• Strong analytical skills to identify emerging risks, trends and decision-making to support effective regulatory responses
• Exceptional organisational skills, with ability to coordinate and manage high-volume of critical and sensitive matters to ensure timely responses
• Strong stakeholder engagement and communication skills to navigate sensitive matters and build trusting relationships

Essential requirements of the role

• Current and valid Working with Children Check (WWCC) Clearance for paid employment.
• Demonstrated understanding of and committed to the value of early childhood education and care.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive pay, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Health & Wellbeing and Employee Assistance Programs
• Opportunities for advancement and mobility across the Early Learning Commission to support your career growth

How to apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role, as well as your responses to the two pre-screening questions below:

Question 1

Tell us about a time you gave performance feedback. How did you ensure that the feedback was constructive?

Question 2

Give an example of a time you have had to use accurate and current evidence, data, or intelligence to inform your recommendation or decision.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) member with the NSW Department of Education or NSW Early Learning Commission, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date  Monday 6 July 2026 at 11:59pm.

For role enquiries please contact Fiona Byrne at [email protected]  and for recruitment process enquiries please contact Jenny Nguyen at [email protected]

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.

 A recruitment pool may be created through this process for ongoing and temporary opportunities in the same or similar roles. The pool will consist of applicants assessed as suitable, who may be considered for temporary, short-term or ongoing positions over the next 18 months.