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Job Description
- Lead the team in our top 2026 challenge, reducing the support cost of the products via correct provisioning intelligent alerting, and system design and deployment improvements.
- Grow the Site Reliability Engineering (SRE) team from trained on-callers and incident responders to system partners.
- Build trust with and influence over key stakeholders to drive successful scaling of the supportability of complex systems.
- Identify problems and painpoints of the team, dev partner teams, and customers; and drive solutions balancing short term and long term needs.
- Work with critical customers to give them the reliability they need for their key user journeys.