Director of Operations & Technology
Job Description
Our work is rooted in the belief that everyone deserves access to resources and opportunity. Since our founding in 1969, we have been a trusted, community-centered partner bringing people together to provide critical support and create meaningful pathways for our neighbors in need. Over the past several years, we’ve expanded both our reach and our vision. From the launch of our innovative Food Club & Opportunity Hub and our second Resale Store location, to new partnerships addressing affordable housing and the growth of Lakeshore Food Rescue, we are continuously evolving to meet the needs of our community in thoughtful and strategic ways.
Having grown our operations and impact significantly, we’re excited to be recruiting for a new leader - a Director of Operations & Technology - to lead the evolution of our administration operations with a focus on logistics, facilities, and technology. Our ideal candidate will be able to bridge between these operational areas, investing in relationships while setting a trajectory for the future.
The Director of Operations and Technology provides strategic and operational leadership for the organization’s facilities, logistics/fleet operations, information technology systems, and commercial tenant relationships. This role is responsible for developing and maintaining the infrastructure, systems, vendor partnerships, and operational processes that support organizational safety, scalability, effectiveness and mission impact across all sites. The Director of Operations partners closely with organizational leaders to strengthen operational performance, improve organizational efficiency, and ensure reliable systems and environments.
This is a unique opportunity to join a mission-driven, forward-thinking organization at an exciting time. Our team is guided by shared values of kindness, collaboration, and excellence. We are looking for a leader who is energized by complexity, passionate about people, committed to continuous improvement, and motivated to help build stronger systems that support people and purpose.
Start Date: July 2026
Our work is rooted in the belief that everyone deserves access to resources and opportunity. Since our founding in 1969, we have been a trusted, community-centered partner bringing people together to provide critical support and create meaningful pathways for our neighbors in need. Over the past several years, we’ve expanded both our reach and our vision. From the launch of our innovative Food Club & Opportunity Hub and our second Resale Store location, to new partnerships addressing affordable housing and the growth of Lakeshore Food Rescue, we are continuously evolving to meet the needs of our community in thoughtful and strategic ways.
Having grown our operations and impact significantly, we’re excited to be recruiting for a new leader - a Director of Operations & Technology - to lead the evolution of our administration operations with a focus on logistics, facilities, and technology. Our ideal candidate will be able to bridge between these operational areas, investing in relationships while setting a trajectory for the future.
The Director of Operations and Technology provides strategic and operational leadership for the organization’s facilities, logistics/fleet operations, information technology systems, and commercial tenant relationships. This role is responsible for developing and maintaining the infrastructure, systems, vendor partnerships, and operational processes that support organizational safety, scalability, effectiveness and mission impact across all sites. The Director of Operations partners closely with organizational leaders to strengthen operational performance, improve organizational efficiency, and ensure reliable systems and environments.
This is a unique opportunity to join a mission-driven, forward-thinking organization at an exciting time. Our team is guided by shared values of kindness, collaboration, and excellence. We are looking for a leader who is energized by complexity, passionate about people, committed to continuous improvement, and motivated to help build stronger systems that support people and purpose.
Start Date: July 2026
About Community Action House
Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. (www.communityactionhouse.org)
In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue. (www.lakeshorefoodrescue.org)
In April 2026, we are launching our second Resale Store in Holland, MI. Our first Resale Store has proven that it can generate consistent, flexible funding that directly supports our work—while also providing practical resources for the people we serve. A second store allows us to scale that success. It’s a high-impact use of community assets: turning donated goods and volunteer engagement into reliable income, reducing our dependence on fluctuating grants and charitable contributions. (https://www.communityactionhouse.org/resale-expansion)
Organizational budget: $14M+ (inclusive of $7-8M of in kind support)
Agency Size: 80 staff and 3,000+ annual volunteers
Our Values
Who we are. Who we aspire to be. What drives us. What unites us.
> Radically Welcoming
> Guest-Centered
> Lead with Kindness
> Curiosity-Driven
> Always Improving
> Collaborative by Design
> Contagious Commitment
> One Team
If you’re excited to collaborate on our mission, grow your skills, and be part of a team that deeply cares, we’d love to hear from you.
Our Benefits
Community Action House values every team member's contribution to ensuring our neighbors have what they need to thrive, and no one faces challenges alone. We strive to attract, engage, and retain high-performing employees passionate about our cause. Our compensation program is fair and market-informed, with annual reviews to ensure competitive pay. We offer a holistic benefits package and an equity-forward approach to annual increases. Performance, tenure, and market data guide individual compensation within our structured pay grades.
We offer a comprehensive and competitive benefits package designed to support you and your family. This includes medical, dental, and vision coverage options for employees and their dependents, along with employer-paid holidays, generous paid time off, and sick leave. Our benefits also feature a 401(k) plan with company matching, as well as employer-paid short-term disability, long-term disability, and life insurance. In addition, we invest in your growth through ongoing professional development opportunities, with a strong commitment to fostering inclusion, belonging, emotional intelligence, and cultural competency in a collaborative and diverse workplace.
Applications
An application is required to be submitted through our Jobs page of our website. Interviews are conducted on a rolling basis. The application process includes phone and in-person interviews. Community Action House will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact [email protected] - thank you.
Equal Opportunity Employer
Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.
Note: This job posting is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Full job descriptions will be provided and job incumbents may be asked to perform other duties.