Spa Receptionist

GENERAL SUMMARY

This position is responsible for welcoming guests and creating a positive first impression, booking appointments, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.

 

Our Culture 

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.  

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise: 

 

Our Mantra: 

Respect The Past 

Accept Responsibility 

Pay it Forward 

 

Our Actions We Live By: 

Actions We Live By. It’s who we are when we step into our full power. 

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace. 

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! 

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team. 

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. 

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. 

 

Pete’s Promise: 

Service Forward 

Ruthlessly Consistent 

Do the Right Thing 

 

 

PRIMARY JOB FUNCTIONS

Customer Service

• Greet members and guests upon arrival to Sanctuary Spa
• Check guests into the spa & direct them where to go for appointments
• Book appointments, provide information about Sanctuary Spa and services
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business

Reception Desk Oversight

• Operate cash register
• Process payments
• Manage/handle cash and balance cash drawer each shift.
• Perform opening and/or closing duties, as required
• Answer and transfer phone calls

Cleanliness

• Assist in maintaining the cleanliness and stock levels of spa lobby, retail displays and Relaxation Room
• Assisting with Laundry duties

Communication and Relationships

• Communicate timely and follow up, as appropriate
• Provide membership sales team with guest/prospect lead contact information
• Active participation in required events, required programs, required meetings and required trainings

OTHER JOB FUNCTIONS

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
• Maintain cleanliness of Relaxation Room and stock level of items
• Assisting with Laundry duties