Resident Manager / Cleaner

Location: The Vue (Langford area) Responsibilities:  Ensure the health, comfort and safety of our Customers  Must live on-site Ensure daily communication with all site Associates Collect rent and follow up on defaults Ensure vacancy is within guidelines for each site (minimized) by effective service to potential and existing customers Inspections of vacant and upcoming suites Lease and show suites Ensure all rental enquires are answered within the guidelines provided Annual suite inspections Prepare and deliver bank deposits Administrative duties including processing paperwork for site and other Associates Ensure contractors arrive as per scheduled timelines and complete their work as pre conditions of the contract Ensure proper and accurate inventory management Clean building entrances, elevators, offices, halls, stairwells, laundry rooms, garbage rooms, amenity rooms, and any other common areas as required Clean vacant suites and other suite touch-ups as required Touch-up painting as required Interior and exterior garbage pick-up as required Snow removal Ensure proper and accurate inventory management Ensure all equipment is working and being maintained properly Complete other tasks assigned by the Leader  Experience and Educational Requirements: 2 years Customer Service experience and/or Cleaning experience preferred Post-Secondary Education is an asset  Technical Requirements: Computer experience is required with web based programs preferred  Ability to learn and adapt quickly to changing systems and new technology Strong working knowledge of English both verbal and written  Non-Technical Requirements: Strong commitment to providing excellent customer service  Dedicated to building better communities for all our Customers and surrounding communities Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained Excellent listening and telephone etiquette skills Exceptional problem-solving and decision-making capabilities Strong planning and organizational skills coupled with ability to multi-task and prioritize Excellent time-management skills Ability to handle sensitive and confidential matters Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding Ability to work independently (self managed) and with other Associates in a team environment Ability to learn quickly, adapt to change and be flexible in nature Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement) Demonstrates a positive attitude, enthusiasm and assertiveness Ability to spend up to eight hours walking, standing, climbing stairs, lifting Ability to maneuver or lift up to 90kg with the proper equipment