Requirements

Must have:

2-4 years of experience in process documentation, operations support, business analysis or a related role.
Strong written communication skills with the ability to explain complex processes in simple, clear language, in English as well as in Spanish.
Basic understanding of business process management concepts (e.g. workflows, controls, handoffs, KPIs).
Experience creating process maps and diagrams.
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, SharePoint) or equivalent platforms.
Strong attention to detail and commitment to accuracy and consistency.
Self-driven commitment, able to work and contribute independently and in team.
Ability to gather information through interview sessions and document reviews.

Responsabilities:

Document end to end business processes, workflows and standard operating procedures (SOPs) using established templates and documentation standards.
Collaborate with subject matter experts (SMEs) and crossfunctional teams to capture accurate process steps, inputs, outputs, roles and controls.
Translate design documents, verbal explanations and informal practices into clear and structured documentation.
Create and maintain process artifacts such as process maps, swimlane diagrams and work instructions.
Participate in QA and UAT sessions to validate finalized business processes.
Perform process consistency validation, identify gaps, redundancies or unclear steps in documented processes and flag them for clarification.
Adhere to organizational documentation standards, quality guidelines and governance requirements.

Required Languages

English Fluent advanced 90-100%

Process Documentation Specialist

Job Description