Job Description
The Hiller Companies, LLC has an immediate opening for Data Migration Specialist. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.
The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The Data Migration Specialist is responsible for supporting the implementation, maintenance, and optimization of assigned business software systems with a strong focus on data implementation, system configuration, and end-user support. This role works closely with internal stakeholders and operational teams to ensure accurate data migration, system functionality, issue resolution, and user adoption. The analyst serves as a key support resource through helpdesk operations, troubleshooting system issues, documenting processes, and assisting users with day-to-day software utilization.
Work Location: This is a US based remote role with roughly 20% travel required.
Pay Range: $57,000 - $92,000. This pay range is a nationwide market range and represents a broad range of compensation for this role across the country. The final offer for this position will be determined by factors including geographic location, experience, skills and education.
Key Responsibilities:
- Assist with software implementation projects, including data preparation, data imports, validation, and system configuration activities.
- Support data integrity initiatives by reviewing, auditing, and correcting system data to ensure accuracy and consistency across platforms.
- Collaborate with business stakeholders to gather operational requirements and assist in translating business needs into system solutions.
- Analyze workflows, processes, and system usage to identify opportunities for improved efficiency and user experience.
- Provide Tier II helpdesk support by troubleshooting application issues, responding to user inquiries, and resolving software-related problems in a timely manner.
- Monitor and manage helpdesk tickets to ensure service level expectations and response times are met.
- Escalate complex system issues appropriately while maintaining communication with end users regarding status and resolution.
- Assist users with system navigation, functionality questions, reporting needs, and troubleshooting best practices.
- Assist with testing system enhancements, upgrades, integrations, and bug fixes to validate functionality and accuracy.
- Work collaboratively with developers, vendors, operations teams, and senior analysts to support system enhancements and implementations.
- Assist in monitoring system performance and identifying areas for optimization or process improvement.
- Support recurring audits and reporting initiatives related to system usage, data quality, and operational compliance.
- Other duties as assigned.