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Job Description
Consultant, Associate (Hospitality)
Department: Infor Consulting Services
Employment Type: Full Time
Location: Manila
Description
The ICS Consultant - Menu Services supports the successful deployment and ongoing maintenance of Infor’s restaurant POS systems by delivering high-quality remote menu configuration and customer support services. This role is responsible for troubleshooting and resolving customer inquiries, completing menu and pricing configurations, and executing project-based assignments, including promotional and seasonal menu rollouts. The consultant collaborates with internal teams and clients to ensure timely and accurate menu deployments, contributing directly to the goal of delivering excellence in customer experience and system performance.
A Typical Day in the Life Includes:
* Provide remote customer support by fielding inquiries, troubleshooting issues, and delivering
effective resolutions to ensure customer satisfaction.
* Configure pricing and menu data accurately to meet deployment schedules and project
deadlines.
* Execute menu-related project assignments, including updates for promotional and seasonal
rollouts.
* Collaborate with internal teams to ensure alignment on project timelines and deliverables.
* Maintain detailed documentation of menu changes, configurations, and customer interactions.
effective resolutions to ensure customer satisfaction.
* Configure pricing and menu data accurately to meet deployment schedules and project
deadlines.
* Execute menu-related project assignments, including updates for promotional and seasonal
rollouts.
* Collaborate with internal teams to ensure alignment on project timelines and deliverables.
* Maintain detailed documentation of menu changes, configurations, and customer interactions.
Basic Qualifications:
* Experience in the restaurant or point-of-sale (POS) industry, particularly in a quick service
restaurant (QSR) environment
* Prior customer support or client-facing experience with a focus on resolving technical or
configuration-related issues
* Microsoft Office tools (e.g., Excel, Word) experience
* Experience with troubleshooting application issues and guiding customers through technical
steps
* Experience with problem-solving skills requiring attention to detail and process consistency
restaurant (QSR) environment
* Prior customer support or client-facing experience with a focus on resolving technical or
configuration-related issues
* Microsoft Office tools (e.g., Excel, Word) experience
* Experience with troubleshooting application issues and guiding customers through technical
steps
* Experience with problem-solving skills requiring attention to detail and process consistency
Preferred Qualifications:
* Experience with POS configuration, menu programming, or database management (e.g., menu
databases, pricing schemas)
* Familiarity with Infor or similar enterprise restaurant systems
* Experience managing multiple configuration projects or menu updates simultaneously under
tight deadlines
* Experience working in a fast-paced, service-oriented, or distributed support environment
* Background in supporting promotional rollouts, seasonal menu changes, or multi-unit franchise
configurations
* Experience with navigating system logs, identifying configuration errors, or coordinating across
departments for resolution
databases, pricing schemas)
* Familiarity with Infor or similar enterprise restaurant systems
* Experience managing multiple configuration projects or menu updates simultaneously under
tight deadlines
* Experience working in a fast-paced, service-oriented, or distributed support environment
* Background in supporting promotional rollouts, seasonal menu changes, or multi-unit franchise
configurations
* Experience with navigating system logs, identifying configuration errors, or coordinating across
departments for resolution