Job Description
Are you ready to make an impact?
West Monroe is currently seeking a Senior Consultant to join our Operations Excellence practice within our CIO Advisory discipline.
As part of our Transformation Office Advisory team, this person will bring management consulting experience supporting clients through large-scale transformation initiatives by helping organizations establish and enhance transformation office capabilities that drive delivery excellence, governance, value realization, and organizational alignment. The ideal candidate is an experienced consultant who enjoys solving complex business problems, leading client-facing workstreams, and partnering with executive stakeholders to deliver meaningful business outcomes.
This role will initially support a leading Chicago-based healthcare client on complex enterprise transformation initiatives, offering the opportunity to partner with executive stakeholders while helping deliver strategic business and technology transformation. Candidates must be based in the Chicago metropolitan area to enable regular onsite collaboration with the client team.
What You'll Do
- Support clients through large-scale transformation initiatives by establishing and enhancing transformation office capabilities, including PMO operations, program governance, delivery orchestration, change management, and value realization.
- Lead client-facing workstreams, managing project scope, timelines, risks, governance, executive communications, and stakeholder alignment.
- Partner with client executives and cross-functional business and technology stakeholders to facilitate governance, drive decisions, and align complex transformation programs.
- Advise clients on leading practices for program governance, PMO operations, delivery management, and transformation execution.
- Lead transformation workstreams across business process improvement, technology delivery, implementation, testing, launch readiness, and operational optimization.
- Lead executive steering committees, governance forums, and cross-functional workshops while developing executive-ready communications and recommendations.
- Support engagement planning, quality assurance, issue and risk management, and successful client delivery.
- Help develop and enhance Transformation Office Advisory methodologies, tools, and reusable assets that strengthen client delivery.
- Support business development through client research, proposal development, and pursuit activities.
- Mentor junior consultants, support recruiting efforts, and contribute to an inclusive, collaborative practice culture.
- Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
- Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.
What You'll Bring
- Bachelor's degree or equivalent experience required.
- 4+ years of management consulting experience delivering enterprise transformation, program management, PMO, or transformation office engagements for external clients.
- Experience leading client-facing workstreams, partnering with executive stakeholders, and supporting complex business and technology transformation initiatives.
- Experience supporting transformation offices, enterprise PMOs, program governance, or portfolio management, with knowledge of governance methodologies such as PMI, Agile, Scrum, Waterfall, or SAFe.
- Strong consulting, analytical, and stakeholder management skills with the ability to synthesize complex information, influence decisions, and develop executive-ready communications.
- Experience serving healthcare or life sciences clients strongly preferred; experience supporting pharmaceutical, biotechnology, patient services, commercial operations, or product launch initiatives is a plus.
- Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
- Must be based in the Chicago metropolitan area to support a local healthcare client through regular onsite collaboration; ability to travel up to 50%; ability to work permanently in the United States without sponsorship; commitment to inclusion and diversity.
West Monroe's Operations Excellence practice is focused on driving value from strategy through execution—not merely pointing to best practices and standards. We enable clients to realize the enduring benefits of IT, business, process, and organizational optimization by delivering real, sustainable adoption. Our solutions focus on value creation through the lenses of people, process, and technology across functional transformation and related platforms, productivity, and transformation enablement. Each consultant within our Operations Excellence practice is aligned to one of three focus areas including CIO Advisory, CFO Advisory, and Market Research & Insights.
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected].
Please review our current policy regarding use of generative artificial intelligence during the application process.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.