Supervisor, Service Line

Site: Brigham and Women's Faulkner Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Join a Mission-Driven Healthcare Team
Mass General Brigham is built on a mission of delivering exceptional patient care, advancing research, and serving our communities. Our teams—clinical and non-clinical—work collaboratively to support safe, innovative, and high-quality care.

We are seeking a Service Line Supervisor to play a key leadership role in supporting perioperative operations, ensuring that surgical teams have the tools, equipment, and coordination needed for successful patient care.

Schedule & Work Environment
•Patient Care Role: No direct patient care
•Fast-paced, highly collaborative clinical environment
•Close partnership with operating room teams and sterile processing

Compensation & Benefits
•Comprehensive medical, dental, and vision insurance
•Generous paid time off
•Tuition reimbursement
•50% MBTA pass discount
•Childcare resources and emergency backup care
•403(b) retirement plan, Cash Balance Plan, and Tax-Sheltered Annuity
•Employee “Perks” program (discounts on events, travel, and more)

Role Overview
The Service Line Supervisor oversees and coordinates the day-to-day operations of a designated service line, ensuring efficient workflows and high-quality service delivery. This role acts as a critical operational bridge between sterile processing and surgical services, supporting safe, timely, and effective perioperative care.

Key Responsibilities
•Supervise and coordinate service line staff, including task assignment, performance monitoring, and feedback
•Conduct performance evaluations and address performance concerns as needed
•Provide coaching, training, and development opportunities for team members
•Foster a positive team environment that promotes collaboration and open communication
•Monitor daily operations to ensure timely and efficient service delivery
•Implement and uphold quality assurance processes and service standards
•Lead Clinic related activities in the Department
•Support clinical operations and other customer service team activity
•Participate in High Reliability Organization support activity and projects
•Ensure the smooth operation and compliance to the SPDR program, which facilitates revenue generation for the department

Summary: Responsible for overseeing and coordinating the activities of a specific service line within the organization. Does this position require Patient Care? No

Essential Functions:
-Supervise and coordinate the activities of service line staff, including assigning tasks, monitoring performance, and providing feedback.
-Conduct regular performance evaluations and address performance issues as necessary.
-Provide coaching, training, and development opportunities to enhance the skills and knowledge of team members.
-Foster a positive work culture, promote teamwork, and encourage open communication.
-Monitor service line operations to ensure timely and efficient service delivery.
-Implement and enforce quality assurance processes and standards to maintain high-quality service levels.

 

Education: High School Diploma or Equivalent required; Bachelor's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Licenses and Credentials: Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required

Experience: Experience in a supervisory or managerial role, preferably in a service-oriented industry 1-2 years preferred

Knowledge, Skills and Abilities:
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve targets and meet service standards.
- Strong problem-solving and decision-making abilities.
- Knowledge of service line operations, processes, and best practices.
- Familiarity with quality assurance principles and methodologies.
- Proficient in using relevant software applications and systems.
- Excellent organizational and time management skills.

 

 

Onsite

 

1133 Centre Street

 

40

 

Regular

 

Evening (United States of America)

 

Pay Range

$30.60 - $44.51/Hourly

 

Grade

6

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework