Client Support Specialist

Responsibilities - Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned - Drive service level attainment to departmental standards - Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates - Recognize and respond accordingly to systemic customer-impacting problems - Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client - Understand and follow company and departmental guidelines and policies for customer interaction - Maintain and promote consistent behaviors and delivery...