Team Leader – Complex Home Repairs (GI Property Claims)

📍 Brisbane | Leadership Role

Lead complex claims. Influence outcomes. Shape smarter ways of working.

At Allianz Partners, we are building the future of insurance operations—combining human expertise with smarter, data-led decision making to deliver better outcomes for customers when they need us most.

We’re looking for an experienced GI Property Claims leader to step into a critical role overseeing complex and large-loss home insurance claims, while driving performance across a high-performing team and dispute resolution function.

About the Role

Reporting to the Platform Manager – Home Operations, you will lead a specialist team managing high-severity, high-value property claims and internal disputes.

This is a role for someone who thrives in complexity—balancing technical claims expertise, customer outcomes, risk management, and commercial performance, while leveraging insights and continuous improvement approaches to optimise results.

👉 This role requires deep, hands-on experience in General Insurance (GI) Property Claims—this is essential.

What You’ll Be Responsible For

🔹 Leading Complex Claims & Technical Excellence

• Oversee end-to-end management of large-loss and complex property claims
• Ensure accurate policy interpretation, scope validation, and cost assessment
• Guide teams through technically challenging claims involving structural damage and high-value exposure
• Partner with loss adjusters, builders, and technical experts to drive best outcomes

🔹 Driving Smarter, Data-Informed Decisions

• Use performance data and insights to improve cost, quality, and turnaround times
• Identify trends, risks, and opportunities across claims portfolios
• Apply a continuous improvement mindset to enhance processes and outcomes

🔹 Dispute & Escalation Management

• Lead resolution of internal disputes (IDR) and complex escalations
• Navigate sensitive situations with customers and stakeholders
• Apply a risk-based, structured approach to decision-making

🔹 Team Leadership & Capability Building

• Lead, coach, and develop a high-performing team
• Foster a culture of accountability, collaboration, and growth
• Build capability in handling complex claims and disputes
• Act as a role model in delivering customer-centric outcomes

🔹 Commercial & Financial Performance

• Drive cost control and identify opportunities for savings
• Monitor builder and supplier performance using KPI frameworks
• Ensure financial accuracy and minimise leakage

🔹 Customer & Stakeholder Experience

• Deliver exceptional service across all touchpoints
• Manage vulnerable customers with empathy and professionalism
• Influence and engage a broad stakeholder group, including senior leaders

What You Bring

✅ Essential: GI Property Claims Expertise

• Minimum 5+ years in General Insurance Property Claims
• Strong experience in:
  • Complex and large-loss claims
  • Dispute and escalation management
  • Builder and repair network engagement

✅ Technical Capability

• Deep understanding of:
  • Building and construction practices
  • Policy coverage and interpretation
  • Scope validation and cost control

✅ Leadership & Commercial Acumen

• Proven experience leading teams in high-pressure environments
• Strong financial mindset with cost containment experience
• Ability to make sound decisions on high-value claims

✅ Future-Focused Mindset

• Comfortable working in data-led, insight-driven environments
• Curious, adaptable, and open to new tools, systems, and smarter ways of working
• Passion for continuous improvement and operational excellence

Why Allianz Partners?

At Allianz, we empower our people to challenge the status quo, think differently, and lead change.

We combine:

• Global scale and expertise
• A collaborative, people-first culture
• Increasingly intelligent, insight-driven operations

…so you can build a career that’s both impactful and future-ready.

Ready to Apply?

If you're a GI Property Claims expert ready to step into a leadership role where you can influence outcomes, lead people, and drive smarter claims management—we’d love to hear from you.