Inside Sales Representative

The Inside Sales Representative ensures the accurate and timely processing of customer orders by coordinating sales, inventory, and warehouse teams. This role is responsible for reviewing orders for accuracy, entering them into the ERP system, checking inventory levels, and managing product allocation. They serve as the key point of contact between customers, sales, and logistics teams, providing updates on order status, addressing fulfillment issues, and resolving delays or inventory shortages. Additionally, they work to improve efficiency in the fulfillment process by identifying bottlenecks and collaborating with cross-functional teams to enhance workflows. Essential Duties and Responsibilities Receive and review customer orders for accuracy and completeness Enter orders into the ERP system Coordinate with sales and inventory teams to confirm order details Check inventory levels to confirm product availability Work with inventory or warehouse teams to allocate products to specific orders Coordinate with the shipping team to ensure orders are shipped properly, meeting delivery deadlines Act as a point of contact between customers, the inside sales team, and the warehouse staff Provide updates to customers and the inside sales team regarding order status, shipping, and potential delays Handle customer inquiries or complaints about fulfillment issues Identify and resolve issues with inventory shortages, delayed shipments, or incorrect orders Coordinate replacement orders, returns, or refunds when necessary Maintain accurate order details in the ERP system Identify bottlenecks in the fulfillment process and suggest improvements Collaborate with cross-functional teams to streamline workflows Exemplifies our Company Values in “the How” Business is Done Every Day: Passion to take action now; Do what we say we are going to do; Positive team contribution every day Strive always to build and take care of customer relations; Always serving our employees; Creating an environment of learning and open communication Always treat each other with integrity and honesty; Loyalty to our employees; Empowering people to get the job done Helps Builds a Strong Culture through Applying Servant Leadership Principles: Be authentic, be vulnerable, be accepting, be present, be useful Be committed to creating a work environment so that people can do their best and find meaning Deals with negative issues immediately and head-on Seeking a formal evaluation of their job skills from their direct supervisor To perform this job successfully, an individual must be able to accomplish each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Preferred Education & Experience A high school diploma Proficiency in Microsoft Excel Preferred Skills Communication & Customer Service – Ability to effectively communicate with customers, sales teams, and warehouse staff to resolve order issues. Problem-Solving – Capability to identify and resolve fulfillment issues, such as inventory shortages or shipment delays. Time Management & Organization – Ability to manage multiple orders, deadlines, and priorities efficiently. Collaboration & Teamwork – Experience working with cross-functional teams, including sales, warehouse, and shipping teams. Process Improvement Mindset – Ability to identify inefficiencies in the fulfillment process and suggest enhancements.