Senior Telephony Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Telephony Engineer in the United States.

This role sits at the core of a high-volume customer contact ecosystem, ensuring that voice and contact center platforms operate with maximum reliability, scalability, and performance. You will design and optimize complex telephony architectures that power critical customer interactions across multiple channels and business units. Working in a fast-paced production environment, you will lead the evolution of call routing, IVR systems, and outbound dialing strategies while supporting real-time operations. You will partner closely with engineering, operations, compliance, and vendor teams to ensure seamless integrations across CCaaS platforms and CRM systems. This position combines deep technical ownership with cross-functional influence, making it ideal for someone who thrives in mission-critical voice environments. You will also act as a subject matter expert guiding best practices and continuous improvement across telephony systems and customer experience workflows.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Telephony Engineer in the United States.

This role sits at the core of a high-volume customer contact ecosystem, ensuring that voice and contact center platforms operate with maximum reliability, scalability, and performance. You will design and optimize complex telephony architectures that power critical customer interactions across multiple channels and business units. Working in a fast-paced production environment, you will lead the evolution of call routing, IVR systems, and outbound dialing strategies while supporting real-time operations. You will partner closely with engineering, operations, compliance, and vendor teams to ensure seamless integrations across CCaaS platforms and CRM systems. This position combines deep technical ownership with cross-functional influence, making it ideal for someone who thrives in mission-critical voice environments. You will also act as a subject matter expert guiding best practices and continuous improvement across telephony systems and customer experience workflows.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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