Associate Director, LCS Delivery Manager

Job Description

The Opportunity

·       Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

·       Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

·       Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Centre helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.

 

Role Overview

 

As a Delivery Manager (Associate Director, Technical Project Management) within the Enterprise IT Legal, Compliance & Security Value Team, you will support the Compliance Product Line, delivering technology solutions for the Ethics & Compliance Office (ECO). In this role, you will serve as the operational and strategic delivery leader, initially focusing on the enterprise-wide Restricted Party Screening (RPS) program. You will hold full accountability for the delivery approach and outcomes across multiple workstreams — including integration, process alignment, and governance — providing delivery leadership, managing change control and delivery quality, and acting as the primary point of coordination across stakeholder groups and delivery teams. This role demands advanced expertise in program coordination, technical delivery, compliance management, and team leadership alongside the Technical Product Manager within a multi-system environment. You will drive the consolidation and integration of RPS solutions, oversee the design and implementation of APIs and integrations, and ensure seamless delivery across all workstreams while maintaining high standards of team performance and stakeholder satisfaction. Over time, this role may expand to lead delivery for additional programs and products across the broader Compliance Product Line. You should be ready to lead with transparency and courage, operate with a high degree of independence, and combine strategic thinking with hands-on pragmatism to maintain forward progress in a dynamic, high-pressure environment.

What will you do in this role

·       Lead end-to-end program coordination for the RPS initiative, streamlining and aligning inconsistent RPS processes across the enterprise to deliver a unified, compliant solution for the Global Trade Standards & Controls (GTSC) team in collaboration with the Product Manager.

·       Oversee multiple concurrent workstreams, including MuleSoft integration design and implementation, RPS Dashboards and Portal enhancements, and overall program delivery, ensuring alignment and interdependency management across all streams.

·       Drive the creation, maintenance, and execution of detailed delivery plans, ensuring alignment with business timelines and priorities and timely response to emergent changes.

·       Proactively manage and adapt to shifting business priorities in collaboration with the Product Manager, reprioritizing tasks and resources to meet evolving stakeholder requirements and deadlines while maintaining forward progress on roadmap milestones.

·       Oversee the design, implementation, and support of APIs and integration layers (including MuleSoft-based solutions), ensuring robust, scalable, and compliant solutions across enterprise systems.

·       Maintain comprehensive program artifacts, including delivery plans, risk registers, status reports, and stakeholder communications, modeling honesty, transparency, and diligence in all reporting.

·       Build and nurture strong relationships with client stakeholders across IT, the Ethics & Compliance Office, and application integration teams, proactively managing expectations, resolving conflicts, and driving consensus on priorities and timelines.

·       Represent the technical arm of the RPS program to prospective and current application integration teams alongside the Product Manager, providing consultative input from discovery through Hypercare/support.

·       Manage a high volume and variety of communications across different stakeholder groups, technology suppliers, and technical teams, ensuring clarity, alignment, and timely follow-through.

·       Collaborate closely with the Product Manager, Solution Architects, Business Analysts, and engineering teams to ensure alignment and delivery excellence across all program activities.

·       Proactively identify and mitigate risks related to system fragmentation, integration delays, compliance requirements, resource constraints, and emergent challenges, leveraging compliance and domain experience to guide the team through known and unknown risks.

·       Monitor and report on program throughput, quality, and compliance, ensuring all deliverables meet business standards.

·       Support change management and continuous improvement initiatives, adapting delivery strategies to evolving needs and system landscapes.

·       Contribute to broader Compliance Product Line initiatives as the portfolio evolves, extending delivery leadership to additional compliance programs and products in partnership with the Ethics & Compliance Office.

·       Work within a matrix organizational structure, reporting to both the functional manager and collaborating with the Product Manager. Participate in product planning, execution, and delivery, ensuring alignment with both functional and product goals.

What should you have

Primary Skill-Delivery Management, JIRA confluence, Secondary- Gen AI
Secondary skill-SDLC 

Must Have

·       Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field.

• 12+ years of overall professional experience, including at least 8+ years of hands-on program or delivery management in large-scale, multi-system enterprise environments, preferably in regulated industries (pharmaceutical, life sciences, compliance, or similar).

·       Proven expertise in technical program delivery, including API and integration projects.

·       Demonstrated experience managing fragmented system landscapes and driving consolidation, process alignment, and governance across multiple workstreams.

·       Strong background in client relationship management, stakeholder engagement, and conflict resolution, with proven ability to manage ambiguity, resistance, and resource constraints across multiple technical and business domains.

·       Exceptional organizational, analytical, and communication skills, with a focus on delivery excellence, compliance, and transparent stakeholder reporting.

·       Proven ability to drive delivery plans and manage frequently changing business priorities and timelines, combining practicality with creativity and resourcefulness to overcome blockers and maintain momentum.

·       Strong presentation skills and the ability to represent the program effectively to diverse audiences, from technical teams to senior business stakeholders.

·       High degree of self-sufficiency, ownership, proactiveness, courage, and adaptability in a dynamic, high-pressure environment.

·       Knowledge of GRC (Governance, Risk, and Compliance) principles and enterprise risk management. 

Nice-to-Have / Beneficial

·       Master's degree in a related field.

·       Experience managing MuleSoft-based projects.

·       Understanding of supply chain processes and platforms, experience with Jira, Confluence, ServiceNow, and familiarity with SDLC documentation.

·       Experience with technology supplier/vendor relationship management and troubleshooting data quality and integration issues from external providers.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are

We are in the United States and Canada and everywhere else. For more than a century, we have been, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025  

Required Skills:

Animal Vaccination, Asset Management, Benefits Management, Change Management, Computer Science, Conflict Resolution, Customer Relationship Management (CRM), Digital Technology, Digital Transformation, Information Technology Operations, Life Science, Management System Development, Mule Software, Product Management, Product Planning, Requirements Management, Stakeholder Communications, Stakeholder Relationship Management, Strategic Planning, System Designs

Preferred Skills:

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

06/27/2026

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