Responsibilities & Key Deliverables

1. Field Quality Management

Monitor and analyse field quality performance (0 MIS, 1 MIS, 3 MIS indicators) for BEV products.
Identify top concerns, failure trends, and repeat issues from field data.
Lead problem-solving initiatives using structured methodologies (8D, QRQC, 5 Why, Fishbone).
Ensure timely containment, correction, and prevention actions for field issues.
Ensure quick response to critical customer issues and escalations.
Improve customer satisfaction through defect reduction and faster resolution.
Support dealer/service teams with technical insights and corrective actions.
Conduct process audits (system audits) based on field reported concern
Focus on Dealer PDI Performance & Improve internal inspection detection

2. Product Quality Assurance

Drive continuous improvement of product quality across BEV Models.
Review and validate deviation approvals, and engineering changes from a field quality perspective.
Support new product launches with field risk assessment and early-life failure analysis.
Ensure robust feedback loop between field, plant, and design teams.

3. MIS & Data Analytics

Prepare and publish 0/1/3 MIS dashboards with actionable insights.
Track KPIs such as warranty, repeat failures, and customer complaints.
Perform data-driven root cause analysis using warranty and telematics data.
Present management reviews (APEX QCRT) with corrective action status and trend analysis.

Experience

5-8 years

OEMs

BE , B.Tech