Processing Manager

Job Summary The Processing Manager is responsible for ensuring the processing function achieves maximum production. Primary responsibilities include the supervision of a team of loan processors to ensure that mortgage loan packages are processed according to established policies and procedures of the Company and applicable Investors and/or Agencies. Essential Duties and Responsibilities Manages the processing function focused on daily workflow and pipeline management. Works closely with the production team to ensure loans are moving through the approval process. Provides and promotes a high standard of customer service for internal and external customers. Ensures the processing team is in compliance with all applicable laws, regulations and guidelines. Performs human resource management activities including evaluating performance, recruiting and retaining top talent. Handles exception items. Resolves complex and escalated items. Tracks performance and monitors daily business. Prepares, reviews and distributes reports. Miscellaneous duties as assigned. Position Requirements Education High school diploma or equivalent required Experience Minimum five years mortgage processing experience Minimum three years supervisory experience required Functional/Technical Skills Effective written and verbal communication skills Demonstrated ability to manage workflow and priorities Full understanding of retail loan processing/closing requirements Working knowledge of mortgage loan documents, loan origination program and underwriting guidelines Demonstrates a commitment to quality customer service Strong attention to detail Well organized with the ability to multi-task Demonstrates strong time management skills with the ability to meet deadlines Direct experience in coaching and mentoring others Proficient in all compliance-related regulations including RESPA Strong mathematical skills Strong PC skills (MS Office products) and experience with mortgage origination systems Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.