Job Description
Overview:
FinteqHub continues to expand the team and is looking for IT Support Engineer. We need a true, experienced and accomplished professional who shares our culture and values.
About Product:
Finteqhub
А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform.
Learn more
Purpose of the role:
We’re looking for IT Support Engineer to join our Service Desk Team. This is a hands-on role in a dynamic fintech environment, perfect for someone who thrives on ownership, problem-solving, and continual learning – and who shares our values and commitment to operational excellence and information security.
You’ll support user laptops, enforce security policies (MDM, antivirus/EDR, VPN), manage access and onboarding processes, and assist with internal tools like Jira, Confluence, and Slack.
Key Responsibilities:
Maintain up-to-date technical documentation in the internal Knowledge Base (instructions, user manuals, how-tos).
Diagnose and resolve hardware and software issues on company devices (primarily laptops and corporate mobile phones).
Participate in the execution of endpoint hardening policies (encryption, patching, etc.).
Maintain and enforce security policies for company devices via an MDM solution.
Solve problems with conditional access via corporate VPN solution.
Manage Level 1 access provisioning for corporate services (both on-premises and cloud-based).
Support and maintain user onboarding and offboarding processes.
Handle basic service requests in Atlassian Cloud products (e.g., Jira, Confluence) and Slack (applications, bots, etc.).
Participate in R&D and the rollout of new end-user services and technologies.
Required Experience:
2+ years of experience supporting macOS systems in a corporate environment.
Solid working knowledge of macOS and Windows OS.
Hands-on experience with centralized antivirus/EDR systems.
Good understanding of security principles for Windows and macOS.
Familiarity with MDM/EMM solutions (e.g., Jamf, Intune, Kandji).
Experience working with Atlassian Cloud Products (Jira, Confluence) and Slack.
Upper-Intermediate (B2) level in both Russian and English.
Nice to have:
Knowledge of VPN solutions (e.g., WireGuard, OpenVPN, Palo Alto).
Experience using Okta or other identity management platforms.
Our Benefits:
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.