Sleep Coach (Customer Service) – Full time | New Plymouth
Job Description
Sleep Coach (Customer Service) – Full time | New Plymouth
EdenSleep (Resmed)
Full time (40 hours per week)
8.30am to 5pm Monday to Friday (ability to work occasional Saturdays in the future)
Base salary + monthly bonus (NZD)
Training provided
Make a genuine difference — every day
Are you passionate about helping people and delivering exceptional customer experiences?
At EdenSleep, we support people to “awaken their best” by improving their sleep and overall wellbeing. This is more than a typical retail or customer service role — you’ll play a meaningful part in improving health outcomes and quality of life.
About EdenSleep
EdenSleep is the New Zealand branch of Resmed, a global leader in connected healthcare solutions.
At Resmed, we provide innovative medical devices and cloud-based technologies to help diagnose, treat and manage sleep conditions such as sleep apnoea and other chronic diseases.
Our purpose is clear: to improve lives through better sleep and breathing health.
About the role
As a Sleep Coach, you’ll work in our New Plymouth clinic supporting customers on their sleep health journey.
Reporting to the Team Leader, you’ll combine customer service, administration, and sales support in a highly rewarding, people-focused environment.
Key responsibilities include:
Supporting customers to improve their sleep health with empathy and care
Providing education and guidance on sleep therapy solutions
Assisting with sleep studies and coordinating with sleep physicians
Managing reception, appointments, and general administration
Recommending tailored solutions and supporting product sales
Creating a welcoming, professional in-clinic experience
Supporting customers with the fitting of sleep solutions
General cleaning and clinic operations
About the team
We’re a collaborative, close-knit team that puts customers at the heart of everything we do.
We value flexibility, support each other, and take pride in delivering meaningful outcomes — not just transactions.
About you
You don’t need a healthcare background — we provide full training. What matters most is your attitude and ability to connect with people.
You’ll bring:
Experience in retail, customer service, or administration
A warm, empathetic approach and strong interpersonal skills
Confidence managing a busy environment and multiple priorities
A solutions-focused mindset with strong problem-solving ability
Excellent communication and active listening skills
Professionalism and attention to detail
Bonus (but not essential):
Experience in healthcare, pharmacy, or medical administration
What’s in it for you
Purpose-driven work – make a genuine impact on people’s lives
Full training provided – build new skills in a growing healthcare sector
Supportive team environment with ongoing development
Monthly bonus opportunities
Global benefits including employee wellbeing support
Ready to apply?
If you’re looking for a role where you can combine customer service with purpose, we’d love to hear from you.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.