People Shared Service Admin (12-Month Contract)
Job Description
Our people are foundational to our strategy– they are not ‘resources’ that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.
Role Purpose
The People Shared Services Administrator plays a key role within the People Operations function, providing administrative and operational support to the business, employees, and People teams. This role ensures the consistent application of policies, procedures, and practices while maintaining high standards of data accuracy, compliance, and service delivery.
The position focuses on delivering an excellent employee experience through efficient handling of People-related queries, accurate data management in core
HCM systems, and effective collaboration with internal stakeholders.
Key Responsibilities
Respond to employee and manager queries in a timely and professional manner via shared services channels, ensuring a high-quality customer experience
Manage and process employee requests, including:
Employment documentation and verification letters
Completion of employment-related forms
Onboarding and offboarding support
Maintain and validate employee data within core HCM systems, ensuring accuracy, integrity, and compliance
Support benefits administration and payroll processes by liaising with Centres of Excellence (COEs) and external partners as required
Ensure proper documentation and record management in line with company policies, quality standards, and statutory requirements
Assist in maintaining and updating People policies, procedures, and process documentation
Support employee relations (ER) processes through document control and administrative coordination
Contribute to diversity and regulatory reporting requirements
Identify and support continuous improvement (CI) initiatives to enhance service delivery and operational efficiency
Act as an escalation point for shared services queries when required
Key Skills & Competencies
Strong communication skills, both written and verbal
Customer-focused mindset with high empathy and professionalism
Strong attention to detail and commitment to data accuracy
Takes ownership and demonstrates accountability in delivering outcomes
Proactive approach with a continuous improvement mindset
Ability to follow established procedures while managing multiple priorities
Results-oriented with good problem-solving skills
Qualifications & Experience
Required:
Minimum 1 year of relevant experience in HR operations, shared services, or administrative support
Working knowledge of HR processes, systems, and data management
Ability to manage day-to-day tasks independently with minimal supervision
Preferred:
Experience working with HCM systems (e.g., Workday or similar)
Exposure to payroll, benefits administration, or HR shared services environments
Diploma or equivalent vocational qualification in HR, Business Administration, or related field
Additional Information
This role typically involves administrative, clerical, and operational support responsibilities within a structured environment
Interaction is primarily internal, focused on information exchange and service delivery
The role follows established processes with limited discretion for deviation
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.