IT Support Technician

Position Summary

The IT Support Technician plays a critical role in supporting the organization’s technology operations by providing responsive, high-quality technical support to end users. This position is responsible for diagnosing and resolving technical issues, maintaining user systems and access, and contributing to a reliable, secure, and efficient IT environment across multiple locations.

Key Responsibilities

• Serve as the primary point of contact for all IT support requests.
• Provide support for both on-site and remote users.
• Diagnose and resolve complex hardware, software, network, and peripheral issues for desktops, laptops, printers, VoIP systems, and mobile devices.
• Install, configure, and maintain end-user devices and business applications.
• Manage user accounts, passwords, and access permissions in enterprise systems (e.g., Microsoft 365, Active Directory).
• Provide clear, step-by-step guidance to users and promote preventive best practices.
• Collaborate with third-party vendors and internal teams to troubleshoot and resolve application and infrastructure-related issues.
• Maintain thorough and accurate ticket documentation, troubleshooting notes, and follow-up communication.
• Assist with employee onboarding and offboarding, including account setup and equipment provisioning.
• Provide on-site and remote support for multiple office locations.
• Develop, update, and maintain technical documentation and knowledge base articles for both IT staff and end users.
• Maintain accurate IT asset inventory and track hardware and software assignments.

Education & Experience Requirements

Education:

• Bachelor's degree in IT or related field preferred.

Requirements:

• 2+ years of IT help desk or technical support experience.
• Ability to prioritize and manage multiple requests in a fast-paced environment.
• Strong knowledge of Windows operating systems.
• Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
• Excellent problem-solving, communication, and customer service skills.
• Ability to travel to off-site locations as needed
• Experience with Microsoft Intune is a plus.
• Relevant certifications are a plus (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified Fundamentals).

AMM BENEFITS

When you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:

• Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
• Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
• Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
• Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
• Career Development: Tuition reimbursement to support your education and growth.
• Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!