AVP Operational Resilience Change Management and Governance Support

On behalf of MUFG, a globally respected financial institution, an exciting opportunity has arisen for you to join their London-based Operational Resilience Team as an Operational Resilience Change Management and Governance Support professional. This newly created position sits at the heart of the EMEA Operations Office, offering you the chance to work closely with knowledgeable colleagues in a supportive and inclusive environment. You will play a pivotal role in ensuring that operational resilience is embedded across the organisation, supporting governance forums, regulatory compliance, and change management activities. With exposure to high-profile projects and direct involvement in shaping key processes, this role provides a unique platform for your career development within one of the world’s leading banks. If you are looking for a role where your attention to detail, interpersonal skills, and commitment to excellence will be valued and nurtured, this is your opportunity to make a meaningful impact while benefiting from flexible working opportunities and ongoing training.

What you'll do:

• Support the coordination and administration of operational resilience change activities across EMEA by triaging change requests, monitoring shared mailboxes, and providing assistance at project forums including minute taking.
• Maintain the change management log with meticulous attention to completeness, accuracy, and timely updates while supporting the production of associated management information.
• Assist in preparing high-quality materials for governance forums such as weekly team meetings, ensuring all deadlines are met and standards are upheld.
• Provide comprehensive governance support to operational resilience committees by tracking actions, maintaining attendance records, updating terms of reference documentation, and taking minutes.
• Administer the operational resilience document repository (such as SharePoint), ensuring all documentation is controlled, structured logically, and easily accessible for audit purposes.
• Support periodic reviews and maintenance of operational resilience procedures and documentation so they remain aligned with internal governance standards and regulatory expectations.
• Track and report on operational resilience gaps and actions by engaging stakeholders to ensure timely progression and closure of outstanding items.
• Contribute to the production, validation, and enhancement of operational resilience management information including dashboard health checks and regular status reporting.
• Maintain governance artefacts related to Important Business Services (IBS) and Critical or Important Functions (CIF), ensuring all records are accurate, consistent, and audit ready at all times.
• Assist in quality assurance activities across key deliverables such as IBS/CIF mapping, post-test reporting, supporting materials for governance approval, as well as coordinating annual training requirements.

What you bring:

• Demonstrated experience operating within operational resilience, non-financial risk or change governance functions within financial services environments is essential for success in this role.
• A good understanding of EMEA operational resilience regulatory frameworks such as PRA or ECB/DNB expectations is required so you can effectively embed resilience considerations into governance processes.
• Proven ability to translate complex regulatory requirements into practical controls, frameworks or operating models across large organisations is highly desirable.
• Excellent communication skills are necessary for engaging with stakeholders at all levels while producing clear written materials for governance forums.
• Strong interpersonal skills enable you to build effective working relationships within a collaborative team environment.
• Exceptional attention to detail ensures accuracy when maintaining logs or preparing documentation for audit purposes.
• A calm approach under pressure allows you to perform well during busy periods or when faced with tight deadlines.
• Proficiency with Microsoft PowerPoint and Excel supports your ability to prepare presentations or analyse data efficiently.
• Minimum GSE (or equivalent) in core academic subjects is required; A Level (or equivalent) qualifications are preferred.

What sets this company apart:

MUFG stands out as one of the world’s largest financial institutions—renowned not only for its global reach but also for its unwavering commitment to integrity, inclusion, and professional development. The company fosters a supportive environment where employees are encouraged to share knowledge freely while benefiting from flexible working opportunities tailored around individual needs. At MUFG you’ll find generous investment in training programmes designed to help you grow both personally and professionally. The leadership team prioritises open communication channels so everyone feels heard—and valued—for their contributions. As part of an organisation that places great emphasis on responsible banking practices aligned with evolving regulatory landscapes across EMEA regions—you’ll have access to resources that empower you to excel while making a tangible difference within a truly international network. Whether it’s through structured learning pathways or informal mentoring relationships—MUFG offers an environment where your career aspirations can flourish alongside those of your peers.

What's next:

If you’re ready to take your next step within a globally respected bank where your expertise will shape critical outcomes—this is your moment!