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Job Description
Summary
Buhler Group in Izmir, Türkiye, is looking for a skilled professional to join our Service Operations Team as a Service Agreements & Planning Specialist. This position will be responsible for coordinating and managing the service agreements from quotation to execution and mobilization with renewal phase and fulfilling the agreement deliverables with a high-level focus on quality, customer satisfaction, efficiency and cost while ensuring compliance with the company directives.
Job Responsibilities
- Take overall ownership of Bühler services agreements for Türkiye & Azerbaijan, to fulfill obligations towards full customer satisfaction
- Oversee the execution of agreements in terms of profitability and risk, and run periodical performance reviews with customers
- Act as the single point of contact for customers, coordinating internal resources to deliver optimal performance during the agreement period
- Identify and develop additional scope business opportunities
- Collaborate closely with existing operations teams of different functions in Services, Sales, and Project Execution (e.g., Automation, Field Service, Parts Operation, and Service Workshops)
- Provide Quotation & Order processing of transactional field service activities
Qualifications
- Bachelor’s degree in engineering or business administration, with basic knowledge in financial planning
- Minimum 3 years of experience in order processing/handling, agreement management
- Problem-solving skills, hands-on and pragmatic, with strong execution and delivery mindset and a proven track record
- Strong communication skills in English and Turkish language
- Willingness to travel