Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
· Execute marketing campaigns and strategies as directed by management.
· Appear at scheduled promotional events as directed by management.
· Maintain social media presence in conformity with GSR standards using company provided accounts.
· Greet all guests promptly, with a friendly and upbeat attitude.
· Respond to guest inquiries and requests in a courteous and polite manner.
· Anticipate guest needs and adhere to all GSR Standard Operating Procedures.
· Maintain all GSR/The Pool Sequence of Service Standards.
· Provide information to guests regarding our venues, menus and pricing.
· Recognize and cultivate regular guests and repeat business.
· Maintain line of sight/atmosphere control by circulating through your work area throughout shift.
· Respond to guest concerns/complaints regarding service or beverages and correct.
· Report any incidents of theft, vandalism, or violations to Management.
· Provide friendly, personal service, and a willingness to interact with coworkers and guests.
· Provide professional guest services.
· Any other duties as assigned within the scope of this position.
KNOWLEDGE/SKILLS/ABILITIES
· Provide friendly and personal interaction with guests.
· Enthusiastically support, actively promote, and demonstrate superior guest service in accordance with department and company standards and programs.
· Aware of all property events and activities and utilize effective communication tools to ensure that consistent, accurate, and timely information is provided through the company and to potential guests.
· Ability of simple reading, writing, and complex math, and task completion skills is required.
· Must have the following skills: compiling, coordination, analyzing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
· Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
· Must be a minimum of 21 years of age.
EDUCATION and/or EXPERIENCE
· Minimum one year experience as a cocktail server or promotions experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
CERTIFICATES AND LICENSES
· Must be able to maintain appropriate Gaming License & Alcohol Awareness card.
PHYSICAL DEMANDS
· While performing the duties of this job, the team member is constantly standing, walking, reaching overhead, bending over, crouching, kneeling, and balancing during the duration of their shift.
· Must be able to lift/carry 10lbs or less frequently and 25lbs or less occasionally.
· The team member will constantly have repetitive use of both feet. Team member will constantly have repetitive use of their dominant hand, occasional use of their non-dominant hand, and constant light grasping motions. Team member will have occasional use of firm/strong grasping motion. Finger dexterity of both hands will be frequently required.
· Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
· The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
· Work performed consistently indoors and occasionally outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts confined areas around computer equipment.
· Team Member may be around flame/heat generated devices.
· The noise level in the work environment is usually moderate to loud.
· Team Member may be exposed to extreme heat/cold, vibrations, slippery surfaces, odor and/or secondhand smoke.
· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.