Guest Service Agent

• To anticipate and exceed our guest needs and handle all guest inquiries to fulfil every need of the holiday experience.
• Make sure to anticipate and fulfil the needs of every shift and prepare all the necessary paper works and stationaries.
• Liaise with sister properties and other domestic arrival destinations to coordinate and find information about the guest to anticipate their needs.
• Go through the arrivals and departure report from Opera PMS and prepare for the arrivals and prepare the departure letters for the guest who are schedule to leave next day.
• Daily bucket check and sort-out the billing errors which we may have against the guest package and other enclosures.
•  Update daily guest preferences and all the glitches as it is being communicated from any concerned department.
• Coordinate and cooperate with all the operational departments and support for daily operational needs.
• Keep the workplace clean and tidy at all the time and uphold the best grooming standard to represent the true reflection of Avani+ fares.
• Train and buddy-up with your new team members as the supervisors assign you during your daily shifts.
•  To be available for the arrivals and departure welcome and farewell team during the shift.
• To check and setup the Villa according to the guest preferences and make sure to communicate with concerned departments.
• To help our guests in check-in and check-out where they may need the service, in-villa or at the reception lobby.
• After every check-in make sure to share the guest dietary requirements and preferences are being communicated with the concerned operational teams.

• Previous experience in a similar role (Minimum 2 Years) in a five-star resort
• Strong commercial/business acumen
• Experience with Front Office Systems
• Fluent in English & Russian Language both written and verbal
• Must possess effective time management skills
• Must have an optimistic approach to guide, counsel the employees in pressure.
• Must currently hold the role applying for
• Should have qualifications matching to position applying for
• Trackable references to support the role applied for

Visit us on : https://www.minorhotels.com/en/brands/nh-collection