Store Manager

 

Store Manager  

 

Location: Madison, WI
Pay: $24-26 per hour 
Job Type: Full-time
Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

 

Benefits: 

• Medical, prescription drug, dental, vision, and hearing coverage 

• Employer-paid basic life and AD&D insurance 

• Employer-paid basic long-term disability coverage 

• Optional voluntary life, short-term disability, and enhanced long-term disability coverage 

• Paid vacation, sick time, and holidays 

• Flexible spending accounts 

• 403(b) retirement savings plan 

• Employer-funded pension plan for eligible employees 

About the Role 

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community. 

 

What You’ll Do 

Leadership & Staff Management 

• Recruit, train, and supervise store staff 

• Manage scheduling and payroll processing 

• Implement company policies and practices in employee relations 

 

Store Operations 

• Develop and implement strategies to meet production and sales goals 

• Oversee donation processes, product sorting, pricing, and presentation 

• Manage store maintenance, safety, and appearance 

• Ensure compliance with OSHA and Salvation Army safety policies 

 

Customer Experience 

• Create an enjoyable shopping environment 

• Develop customer retention plans 

• Set an example for positive customer interactions 

 

Financial Management 

• Oversee cash handling procedures and daily deposits 

• Work within budget parameters 

• Manage inventory tracking for designated product lines 

 

Communication & Reporting 

• Maintain open communication with Regional Manager and Department Heads  

• Provide daily reports on store production and sales 

• Address customer complaints and provide education about the program 

 

Supervisory Responsibility 

• In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff 

• Train and supervise the store staff 

• In collaboration with the Regional Manager, provide direct reports with a personnel review 

• Review and approve time and attendance for store personnel using the current payroll system 

• Check time logs regularly, following all current regulations and trainings 

 

Training Provided 

• Paid training on register and store procedures 

• Ongoing coaching and support from store leadership 

• Opportunity to build retail and customer service skills 

 

Why Join Us 

• Mission-driven work that supports programs in your community 

• On-the-job training 

• Team-oriented environment 

• Employee Discount, Employee Assistance Program, and more!