Help Desk Team Leader | Network Solutions

#LI-DNI

Essential Functions and Primary Duties

• Build, develop and manage a team capable of carrying out operational strategies needed while improving employee, client, and vendor relationships.

• Supervise and manage overall performance of assigned associates.

• Continue to spend a significant amount of time performing individual tasks related to the success of the team.

• Act as a liaison between CBIZ associates and the client.

• Responsible for staffing, performance management and disciplinary action for assigned team.

• Create and exhibit a sense of ownership for developing efficient operations and identifying opportunities for continuous growth.

• Handle the escalations for assigned team.

• Create and update procedures and documentation to improve efficiency and effectiveness.

• Train associates in new activities, policies, technical systems, and procedures.

• Lead and attend department meetings, team meetings, and 1:1s with assigned associates.

• Complete performance reviews and make salary recommendations for assigned direct reports.

• Assume responsibilities for related duties as assigned.

Preferred Qualifications

• Experience managing large teams in a remote capacity.

• 1 year in leadership (mentoring associates, project leadership, contact center leadership).

• 3 years' experience directly related to technical support of information systems technology.

Minimum Qualifications

• Bachelor's degree in information technology or related field, or equivalent work experience

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.