Pre -Arrival Specialist

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories where everyone is connected by care and inclusivity. 

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Travel discounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

• *Benefit Eligibility will vary by position 

 Site Specific Perk:

• Free On-Site Parking 

• Discounted meals

• Department celebrations

• Associate Appreciation Week

• Monthly associate recognition and reward programs

As a Pre-Arrival Specialist, a typical day will include:  

• Creates, Maintains, and updates the pre-arrival templates and Owner communications. 

• Coordinates with other departments to conduct routine maintenance. 

• Replies to all Vacation Planning emails/calls within the specified time frame. 

• Corresponds with guests regarding villa location and other special requests.  

• Communicates special requests to other departments and/or VIP amenities. 

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

To Become a Pre-Arrival Specialist at HVC:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.