Front Desk Operations Supervisor

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. 

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Travel discounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

• *Benefit Eligibility will vary by position 

Site Specific Perk :

• Free Parking

• Department celebrations

• Associate Appreciation Week

• Monthly associate recognition and reward programs

• Discounts on local food, fitness, recreation

• Seasonal Retention Bonus

As a Front Desk Ops Supervisor, a typical day will include: 

• Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates/issues room keys. 

• Accommodates guest requests, contacting appropriate staff if necessary.  

• Follows up to ensure requests have been met. 

• Compiles and reviews daily reports/logs/contingency lists.  

• Answers, records, and processes all guest calls, requests, questions, or concerns.  

• Secures valid forms of payment (e.g., credit card, cash) before issuing room keys.  

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

To Become a Front Desk Ops Supervisor at HVC:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. 

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.