Customer Service & Logistics Assistant

Seit 1978 in der Branche tätig, ist SILIMED:

• Der größte Hersteller von Silikonimplantaten in Lateinamerika.

• Marktführer auf dem brasilianischen Markt.

• In vielen verschiedenen Ländern weltweit aktiv.

• Es ist die Mission von Silimed, zur plastischen Chirurgie beizutragen, indem das Unternehmen wissenschaftliche Forschungen und Studien unterstützt sowie Technologien entwickelt, die unterschiedlichsten Bedürfnissen gerecht werden.

• Alle Silimed-Produkte werden aus hochwertigsten Rohstoffen und mit modernster Technologie hergestellt und verfügen über sämtliche Zertifizierungen, die für den internationalen Markt erforderlich sind.

• Mit über 40 Jahren Branchenerfahrung hat Silimed bis heute mehr als 3 Millionen Patienten dabei geholfen, ihre Träume zu verwirklichen, und ist zum vertrauenswürdigen Partner von über 10.000 Ärzten geworden.

Customer Service & Order Management:

• End-to-End Order Processing: Accurately register, complete, and track customer orders from receipt to final delivery.

• Client Relationship Management: Act as the main point of contact for clinics and hospitals, ensuring excellent communication, handling inquiries, and resolving issues promptly.

• Billing & Invoicing Support: Review, verify, and manage invoices related to orders and logistics operations.

• Sales Team Collaboration: Work closely with the Sales department to align on customer needs, support commercial initiatives, and ensure a seamless service experience.

Logistics & Operations Support:

• Inventory & Stock Control: Support day-to-day logistics operations, including updating inventory systems and monitoring stock levels.

• Goods Receipt: Oversee the receipt of incoming goods, verifying that quantities and quality match the documentation.

• Partner Coordination: Coordinate with logistics partners, couriers, and transport providers to ensure timely and smooth deliveries.

• Experience: Proven experience in Customer Service, Order Management, or a combined Logistics-Administrative role.

• Languages: Native or fluent German and an Intermediate level of English (B1/B2)—you’ll need it to collaborate and communicate effectively with our European team.

• Tech Skills:

  • Proficiency in MS Excel (data entry, basic formulas, and tracking).

  • Experience with SAP is highly desirable (a huge plus!).

• Location & Availability: Based in or near Munich and fully available for a 100% on-site position at our office.

• Multitasking Master: Ability to juggle customer calls, order entry, and logistics tracking without losing your cool.

• Agile & Proactive: Fast learner with a problem-solving mindset who can adapt quickly to daily operational changes.

• Empathy & Communication: Great interpersonal skills to build trust and maintain excellent relationships with clinics and hospitals.

• Work with a True Purpose: We don't just manufacture medical devices; we help millions of patients rebuild their confidence, making a tangible, life-changing impact every day.

• Thrive in a Premium Industry: Develop your career at the intersection of advanced medicine and aesthetics—a high-standard, resilient, and fast-growing global market.

• Product Confidence & Innovation: Represent 40+ years of scientific excellence and premium technology trusted by over 10,000 surgeons worldwide.

• Global Scale, Agile Culture: Enjoy the stability of a global market leader combined with the agility and close-knit spirit of a team where your voice actually matters.