Center Manager

Full-time Center Manager over 2 facilities: AHI Huntsville - 2338 Whitesburg Dr Suite F Huntsville, AL 35801 AHI Madison - 8425 Wann Dr, Madison, AL 35758 Lumexa Imaging partner American Health Imaging is seeking a Center Manager for our Huntsville and Madison, AL outpatient imaging facilities.   The Center Manager is accountable for delivering high-quality, efficient and effective services for our Imaging patients and families in a standard center(s).  Creates a positive and collaborative work environment while supervising the daily activities, patient flow, operations, clinical procedures, and performance of center staff.  Participates in short-term and long-range planning and business development.     Duties/Responsibilities:   (25%) Patient Care  Greet patients, families, and visitors in a courteous and helpful manner   Ensures accuracy of patient data entered in the RIS   Ensures smooth daily operations by resolving performance issues and ensuring appropriate scheduling of center staff  Ensures patient throughput by completing pre-visit patient care and on-site patient preparation activities as needed  Acts as point of escalation for concerns and challenges from patients and referring physicians  (75%) Staff and Center Management  Manages center(s) within a single geographic area  Develops and fosters referring physician relationships  Maintains positive working relationships with joint venture partnerships, if applicable  Acts as the owner of the P&L with responsibility for escalating issues and concerns  Develops, reviews, and implements action plans based on financial reporting to enhance center performance  Manages contrast coverage and corresponding radiologist schedules  Attends training to stay up to date on best practices and protocols  Implements and manages the training and onboarding program for new associates  Participates in the staff planning and hiring process for new associates  Leads regular team and department meetings and employee one-on-ones  Monitors and approves timecards on a daily or weekly basis  Leads, initiates, and participates in annual performance evaluations, development and performance management of associates  Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage  Evaluates, implements, and manages workflow and process improvements for the department  Ensures the department has knowledge of company and department policies and corresponding procedures are in place  Supports employees ensuring highest level of patient satisfaction  Develops methods for measuring and monitoring team and department performance  Completes other tasks and projects as assigned    Required Knowledge, Skills and Abilities:   Knowledge of and adherence to company policies and protocols  Knowledge of and adherence to HIPAA and safety guidelines  Knowledge of basic level computer skills  Skill in organizing and prioritizing work and following assignments through to completion  Skill in written and verbal communication  Ability to take initiative to improve processes, think strategically and identify trends  Ability to provide open, honest feedback to improve decision making  Ability to influence across the organization and work effectively with all levels of management and staff  Ability to maintain and build constructive relationships that produce results  Ability to effectively supervise exempt and non-exempt staff  Ability to lead in a manner consistent with USRS and the Departments values  Ability to work independently and in a team environment  Ability to work in a fast-paced environment and meet established deadlines  Ability to be flexible in schedule and adaptable to constant change  Ability to effectively handle details with accuracy  Ability to maintain regular attendance and on-time approval to work as scheduled  Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion   Ability to resolve service recovery issues and understand when to escalate to the next level  Ability to remain calm in difficult situations    Education and Experience:  High School Diploma or equivalent required; bachelor’s degree preferred   2-5 years’ experience working in healthcare environment   2-3 years of previous people management experience  Experience with Microsoft Office; including excel    Physical Requirements:   Requires the use of office equipment, such as computers, fax machines, telephones and copiers Requires computer related activities for extended periods of time  Requires the ability to see, hear, speak, write and key    Benefits (Please note that eligibility for benefits is based on position type and status and certain positions may not be eligible for all the benefits listed below) Medical / Dental / Vision / Life / Pharmacy Plans, with Benefits effective first day of the month following hire date 401(k)  Monthly bonus opportunity Paid Vacation Time PTO Accrual Beginning Day 1 Colleague Referral Bonus Program