Behavioral Health Scheduling Specialist
Job Description
Job Title: Behavioral Health Scheduling Specialist
Reports To: BH Department Supervisor
Status: Non-Exempt
Summary: This position is responsible for patient contacts for new patient appointments, new patient packets and appointments, support and assist with behavioral health scheduling.
Medical Translation Spanish Certification (CHI or CMI) is valued and considered for additional compensation.
*FOR INTERNAL CANDIDATES - SEE BELOW
Responsibilities:
● Manages patient contacts with professionalism, courtesy, and compassion.
● Communicates patient expectations and provider policies.
● Serve as the initial point of contact for new patients, gathering demographic and clinical information needed for intake while attempting to match the client with a provider that is best suited for their needs.
● Conduct pre-admission screenings and ensure all necessary documentation, intake forms, and authorizations are completed and filed.
● Run insurance eligibility and explain financial requirements to the patient or responsible parties.
● Schedule appointments for patients, making reminder calls before appointments.
● Maintain the schedule to ensure accuracy and a minimum capacity of 85%
● Facilitate patient flow and communicate changes with patients and clinical staff, including presenting schedule to providers at morning huddle.
● Manage cancellations to ensure rescheduling, addressing patient refusals and nonadherence with providers.
● Facilitate patients challenged by telehealth registration by following up on patients not in the virtual waiting room.
● Provide clerical support such as data entry and reception duties, including responding to phone calls and walk-in inquiries.
● Maintain a list of referral sources and track intake statistics for reporting purposes.
● Maintain highest standards of confidentiality, adhering to HIPAA guidelines and regulations.
● Performs other duties as assigned.