Operations Support Representative - After Hours

About the Role Ryan Transportation and Shamrock are looking for an Operations Support Representative – After Hours. This operations position is responsible for the after-hours operational management of Ryan Transportation loads including tracking and tracing, internal and external communications, status updates, and other customer service duties to ensure the highest level of customer and carrier satisfaction. An ideal candidate will be self-motivated, a critical thinker, and problem solver with a high level of attention to detail.   What You’ll Do Manage and respond to inbound calls and emails in all aspects of customer service   Conduct routine follow-up calls as directed by Carrier Sales and Account Management representatives   Maintain records through timely and accurate system updates   Provide timely and efficient updates to Account Managers as new information arises   Utilize active listening skills to gather necessary details and anticipate potential issues   Coordinate logistics activity including issue resolution, communication between carrier operations, customer operations, and sales   Track and trace orders for each load in our system and complete all load-related paperwork   Shifts can be customized, but must be able to work the following schedule requirements:   3 weekday shifts from the hours of 3:00PM-12:00AM and 2 weekend shifts from 8:00AM-5:00PM   Other duties as assigned   What You’ll Bring Demonstrated success in a proactive operations and customer service environment  Demonstrated organizational and prioritization skills to meet customer needs and communicate results  Excellent customer service and problem-solving skills  Detail orientated with analytical and technical skills  Ability to work both independently and in a team environment  Proven ability to multitask and thrive in a fast-paced environment  Effective verbal, written and interpersonal communication skills  Proficient in Microsoft Office and data entry  Demonstrated ability to meet deadlines