Supervisor, Interface Solutions
Job Description
About Citco:
The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.
About the Team & Business Line:
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
Your Role:
- Responsible for ICE Instruct and Swift maintenance and support, including investigation and management of, Trade Instruct and Swift data issues.
- Communicate effectively with both internal and external parties to discuss reporting issues. This includes clients, Prime Brokers, Counterparties, and Banks in addition to internal CFS teams.
- Serve as point of escalation for complex incident and problem tickets.
- Take a proactive approach to solving issues, displays initiative and good example by contributing ideas for increased efficiencies and/or automation of the various support procedures.
- Work closely with development, client/vendor and operations teams to schedule Swift releases, changes and updates to interfaces and applications.
- Configure and maintain reporting interfaces as per internal and external business instructions, including investigation and address post-implementation discrepancies as required.
- Run data conversion projects in support of new client implementations.
- Assist Management in design and implementation of workflow processes and improvements.
- Identify opportunities for efficiencies, risk mitigation, standardization and automation and work with managers and team to translate into actionable projects.
- Assist management in the implementation of the performance management framework and the automation and measurement of KPIs.
- Assist with the management of P1/P2 calls and ensure that standard procedures are adhered.
- Display exceptional solving skills. Candidates are required to research problems reported by operations teams to determine if an actual problem exists or if additional training is required. When actual problem exists, they need to find workaround in a timely fashion
- Have the ability to explain technical concepts to users in terms that can be easily understood.
- Work with analyzing and develop stored procedures.
- Have an understanding fundamentals of vendor specifics and business knowledge – OTC derivatives and bepoke securities
- Be involved in the development of new XSLT stylesheets from broker specifications.
- Will be developing new workflows to enhance existing product offering
- Will have strong knowledge of databases or experience using SQL Server (T-SQL) and/or Visual Basic is required.
About You:
- Have 3+ Years in financial services with an exposure to Technology operations, change and release management mandatory.
- Have experience and success in managing demanding stakeholders a necessity
- Have experience and success in a multi-cultural and global setting will be a distinct advantage.
- Have a natural flair for technology a requirement
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.