Job Description
Workplace Experience Coordinator - Canberra
At Aurecon, we are optimistic about the future. We are thinkers, solvers, and collaborators who work with our clients to deliver the infrastructure and assets that strengthen communities and create a sustainable future.
How will your ideas contribute to shaping what’s next?
Our NSW/ACT Workplace team is looking for a Workplace Coordinator to play a key role in delivering a high quality, well run and people-focused workplace experience across our Sydney, Newcastle and Canberra offices.
This role is based in our Canberra office 5-days a week, and you will be located at our Concierge Desk, where you’ll be the face of our workplace - bringing Aurecon’s brand to life through a welcoming, inclusive and professional front of house experience, while also supporting the smooth delivery of facilities and workplace operations.
We’re looking for someone who’s curious, proactive and people focused, with the ability to balance excellent customer service with practical execution. You’ll enjoy solving problems, coordinating activity behind the scenes, and using data and insights to continuously improve both workplace experience and operational outcomes. If you love creating order, connection and consistency in a dynamic environment, this role will suit you perfectly.
This is a great role for someone who is passionate about Workplace Experience and Facilities, and who is keen to develop a well-rounded skillset across customer service, events, maintenance coordination and compliance within an exciting and ambitious team.
Your role will include:
Delivering a warm, professional and consistent workplace experience for clients, visitors and staff in the Canberra office, helping create a welcoming, connected and well-run environment.
Supporting the Canberra Office Lead with client-facing activities, local office coordination, communications, administration and initiatives that strengthen office culture and engagement.
Coordinating Canberra events, large meetings, workshops and workplace activations, ensuring they are well planned, professionally delivered and aligned to business needs.
Managing day-to-day facilities operations, including maintenance, suppliers, cleaning, catering, stationery, storage, PPE, car parking, fleet and general workplace services.
Managing health, safety and compliance activities, including Donesafe reporting, workplace inspections, ISO audit requirements, fire warden and first aider coordination, corrective actions and accurate record keeping.
Acting as a key point of contact for workplace services, responding to staff, visitor and stakeholder needs including access, passes, room support, IT/AV triage, WiFi, lockers, archiving and general office requests.
Supporting Canberra client and business development administration, including CMS updates, tender site monitoring, proposal support, project coordination and local market information where required.
Providing practical coordination support for Canberra leadership, including calendar coordination, meeting preparation, minute taking, action follow-up and general office administration.
Supporting major and minor Canberra workplace projects, including fitout activity, office improvements, stakeholder coordination, supplier follow-up and project administration.
Identifying and driving continuous improvement opportunities across workplace experience, facilities operations, office culture, client support and regional NSW/ACT service delivery.
What are we looking for from you?
You’ll have a genuine passion for re-imagining problems and continuous learning to help shape the future.
We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life.
As well as experience in a similar type of role, or hospitality environment, specifically we’re looking for:
Proven experience in a people-centric, client, customer service or workplace environment, with the ability to deliver a consistently high standard of service.
Demonstrated capability or exposure to facilities, operations or workplace coordination activities, such as maintenance coordination, compliance tasks, asset or fleet administration.
Experience supporting or delivering events, hospitality or workplace activations will be highly regarded, but is not essential.
Comfortable working across both front of house and operational responsibilities, balancing service delivery with practical execution.
Ability to quickly learn and confidently use digital workplace systems and tools (e.g. booking systems, asset registers, collaboration platforms).
Strong interpersonal and communication skills, including clear and professional written communication.
A collaborative team player with the confidence to work with stakeholders at all levels, including vendors, contractors and internal teams.
Personable, proactive and enthusiastic, with a genuine passion for creating welcoming, inclusive and well-run workplaces.
Self-starter who is adaptable and resilient, who thrives in a fast-paced environment where priorities span experience, operations and compliance.
The role is physically demanding and includes tasks such as lifting/moving light furniture and moving stock, bending, reaching, and standing or walking for extended periods.
How we support your growth
We believe your career should be a rewarding adventure. You will tackle some of the world’s most complex infrastructure challenges, in an environment that supports your ambitions, where we hold ourselves, and each other, to the highest standards. Recognised by the AFR as a Best Place to Work in 2026, we embrace diverse perspectives, giving you the opportunity to make a real impact.
Who we are
We are an engineering consultancy with more than 6,000 people across Australia, New Zealand and Asia. We believe the world needs people who can engineer possibilities; people who can create infrastructure that makes life better for people and the planet. That is why we are here – to bring ideas to life, the Aurecon way.
Ready for your next adventure?
If this sounds like your next step, we’d love to hear from you. For recruitment adjustments, contact [email protected].
Our hiring decisions are made by people, not AI. We’re most interested in your individual thinking and experiences - so please ensure your application reflects your authentic perspective.