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Job Description
- Set future proof quality process in line with evolution of Quality Control Manager (QCM) role in the agentic space, frameworks, measures and report outcomes. Track and scale successes, root-cause problems in design/execution and ensure business impact.
- Be able to think big from automation perspective/Machine Learning as relevant to quality and customer experience (CX) overall.
- Drive stakeholder management along with ability of working in a matrixed, cross functional and a truly global and multicultural environment.
- Share quality assurance insights (systemic/outlier issues impacting CX).
- Drive standardization across delivery regions on process and methods so as to ensure consistency in experiences, key performance indicators (KPI) delivery, and leverage economies of scale.